-
Ewert, G.: Zur Benutzung von Katalogen und Lesesälen in wissenschaftlichen Bibliotheken. T.1-2 (1990)
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- Source
- Zentralblatt für Bibliothekswesen. 104(1990), S.407-411,447-452
-
Schlacher, W.: Benützererwartung an die elektronische Bibliothek und Benützerzufriedenheit im Bereich Sacherschließung : Ergebnisse einer Umfrage an der Universitätsbibliothek Grza (1998)
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- Pages
- S.199-208
- Series
- Zeitschrift für Bibliothekswesen und Bibliographie: Sonderh.70
- Source
- Speicherbibliotheken - Digitale Bibliotheken: Wissen verteilen und bewahren. Hrsg.: E. Böllmann
-
Thissen, F.: Verloren in digitalen Netzen : Nutzertests zur Optimierung der Bedienerfreundlichkei eines Online-Katalogs (2002)
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- Abstract
- Im Rahmen einer Überarbeitung und Erweiterung des Internet-Auftritts der Stadtbibliothek Stuttgart wurde die Bedienerfreundlichkeit (usability) des Online-Katalogs (OPAC) der Bücherei wissenschaftlich getestet, um daraus Kriterien für eine mögliche Verbesserung herauszuarbeiten. Anfragen von Nutzern der Bibliothek und Beobachtungen der Bibliotheksmitarbeiterinnen hatten in der Vergangenheit deutlich gemacht, dass es offensichtlich nicht allen Nutzern problemlos möglich ist, den Katalog effektiv und angemessen zu nutzen. Da es sich beim webbasierten Online-Katalog um das Kernstück der Website der Bibliothek handelt, hatte seine Optimierung größte Priorität. Das Ziel sollte sein, einen Katalog anzubieten, der von sämtlichen potentiellen Nutzern mit den unterschiedlichsten Vorkenntnissen mit möglichst geringem Aufwand und einem optimalen Suchergebnis bedient werden kann.
- Location
- Stuttgart
- Pages
- S.133-141
- Source
- Bibliotheken und die Vernetzung des Wissens. Hrsg.: Achim Puhl u. Richard Stang
-
Havemann, F.; Kaufmann, A.: ¬Der Wandel des Benutzerverhaltens in Zeiten des Internet : Ergebnisse von Befragungen an 13 Bibliotheken (2006)
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- Abstract
- Im Rahmen eines Projektseminars am Institut für Bibliotheks- und Informationswissenschaft der Humboldt Universität zu Berlin wurden an wissenschaftlichen Bibliotheken Benutzerbefragungen durchgeführt. Wir haben die Antworten auf eine Frage zum Informationsverhalten bibliotheksübergreifend statistisch ausgewertet. Neben Unterschieden zwischen Fächern stellen wir fest, dass sich das Informationsverhalten junger Bibliotheksnutzer oft erheblich von dem älterer Nutzer unterscheidet. Das Verhalten von Bibliotheksnutzern hinsichtlich der Häufigkeit der Nutzung von Bibliotheksangeboten und dem World Wide Web (WWW) ist vorwiegend ähnlich. Nutzer mit konträrem Verhalten sind unterrepräsentiert gegenüber denen, die beides, Bibliothek und Web, oft oder beides wenig nutzen.
- Pages
- S.65-89
- Series
- Beiträge zur Bibliotheks- und Informationswissenschaft; 1
-
Poll, R.: Informationsverhalten und Informationsbedarf der Wissenschaft : Teil 1 der Nutzungsanalyse des Systems der überregionalen Literatur- und Informationsversorgung (2004)
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- Abstract
- Die Deutsche Forschungsgemeinschaft fördert in 23 Universitätsbibliotheken (Sondersammelgebieten), 47 Spezialbibliotheken und 3 zentralen Fachbibliotheken ein System der überregionalen Literatur- und Informationsversorgung. Dieses System kooperativer umfassender Sammlung weltweit vorhandener wissenschaftlicher Literatur sollte erstmals aus der Nutzerperspektive evaluiert werden. Es sollten Form und Umfang der tatsächlichen wie der potentiellen Nutzung sowie jetzige und zukünftige Bedarfe ermittelt werden, und zwar beispielhaft in den Fächern Anglistik, Betriebswirtschaft, Biologie, Geschichte und Maschinenbau. Das Projekt wurde 2002/2003 von der Universitäts- und Landesbibliothek Münster zusammen mit infas-Institut für angewandte Sozialwissenschaft GmbH durchgeführt. Diese Veröffentlichung zeigt den ersten Teil der Ergebnisse, die das Informationsverhalten von Wissenschaftlern und Wissenschaftlerinnen in den fünf Fächern betreffen.
- Source
- Zeitschrift für Bibliothekswesen und Bibliographie. 51(2004) H.2, S.59-75
-
Baron, G.: ¬Die Benutzung des Sachkatalogs : eine Modellstudie, durchgeführt am Schlagwortkatalog der Universitätsbibliothek der Freien Universität Berlin (1979)
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- Source
- Zeitschrift für Bibliothekswesen und Bibliographie. 26(1979), S.281-298
-
Gattung, B.: Zur Analyse des Benutzerverhaltens. T.1 (1991)
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- Pages
- S.120-130
- Series
- Zeitschrift für Bibliothekswesen und Bibliographie: Sonderh.52
- Source
- Der Online-Publikumskatalog der Universitätsbibliothek Düsseldorf: methodische Erkenntnisse und Erfahrungen, OPAC-Kolloquium am 27.-28.11.1989. Hrsg.: G. Gattermann
-
Dreis, G.: Zur Analyse des Benutzerverhaltens. T.2 (1991)
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- Pages
- S.131-136
- Series
- Zeitschrift für Bibliothekswesen und Bibliographie: Sonderh.52
- Source
- Der Online-Publikumskatalog der Universitätsbibliothek Düsseldorf: methodische Erkenntnisse und Erfahrungen, OPAC-Kolloquium am 27.-28.11.1989. Hrsg.: G. Gattermann
-
Keller, A.; Neubauer, W.: Dienstleistungsangebote von Bibliotheken in elektronischer Form : Eine Benutzungsstudie der ETH-Bibliothek (1999)
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- Source
- nfd Information - Wissenschaft und Praxis. 50(1999) H.7, S.407-412
-
Schneider, R.: OPACs, Benutzer und das Web (2009)
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- Abstract
- Der Artikel betrachtet anhand einer Studie zum Benutzerverhalten bei der Online-Katalogrecherche den gegenwärtigen Stellenwert und das zukünftige Potential der Web-OPACs. Dabei werden zunächst die Ergebnisse einer quantitativen Logfile-Analyse sowie qualitativer Benutzertests erörtert, bevor aktuelle Entwicklungen der Webtechnologie, die unter den Schlagworten Web 2.0 und Web 3.0 propagiert werden, im Zusammenhang mit der Online-Recherche und der Entwicklung neuartiger Suchverfahren kurz diskutiert werden.
- Date
- 22. 2.2009 18:50:43
- Source
- Zeitschrift für Bibliothekswesen und Bibliographie. 56(2009) H.1, S.9-19
-
Kluck, M.: ¬Die Informationsanalyse im Online-Zeitalter : Befunde der Benutzerforschung zum Informationsverhalten im Internet (2004)
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- Abstract
- Die Notwendigkeit des professionellen Einsatzes von empirischen Methoden als Grundvoraussetzung für den Entwurf und die Gestaltung von Informationsdiensten, Informationsprodukten und Informationssystemen ist seit den frühen sechzigerfahren in der Informationsarbeit erkannt worden. Anfänglich wurde - ausgedrückt durch die Bezeichnung "Benutzerforschung" oder "fachliche Rezipientenforschung" -versucht, den Informationsbedarfvon unterschiedlichen Benutzergruppen (im Rahmen einer Typologie der Benutzer von Informationssystemen) zu messen und aufgrund dieser Daten zu Einschätzungen von Art, Menge, Umfang und Tiefe von Informationsbedürfnissen zu gelangen. "Benutzerforschung sollte den Lebensweg von Informationsprodukten beziehungsweise Informationsdiensten begleiten. Sie kann erste Anregungen geben, sie liefert Entscheidungshilfen im Planungsstadium und kontrolliert dann, ob, wo und wie sich der geplante Erfolg tatsächlich eingestellt hat." In den siebziger und achtziger Jahren traten dann Fragestellungen in den Vordergrund, die den allgemeinen Nutzen der Information und besonders der Strukturen und Prozesse der Informationsvermittlung empirisch zu beschreiben versuchten. Darüber hinaus wurden mit dem in den siebziger Jahren dann vollzogenen Einsatz der Informationsund Kommunikationstechnologien in den Bibliotheken und Informationsstellen Fragestellungen wichtig, die unter dem Begriff "Kommunikationsanalysen" etwa die Ansätze der Informationsbedarfsmessung mit der empirischen Analyse des Einsatzes von Informations- und Kommunikationstechnologien verbanden. Ein weiteres Einsatzfeld empirischer Untersuchungen ergab sich aus dem langsamen Entstehen eines Marktes für elektronische Informationsprodukte, wodurch sowohl empirische Marktforschungsstrategien als auch empirische Marketingansätze in die Informationsarbeit hineingetragen wurden. Schließlich traten Untersuchungen der Benutzerfreundlichkeit von Informationssystemen und ihrer Bedienbarkeit sowie dann die allgemeinen Kriterien der Softwareergonomie hinzu. Ferner werden seit den 90er Jahren durch die Nutzung des Internets als Angebotsmedium Aspekte der Kundenorientierung und Fragen der empirischen Nutzungsforschung und der Bedienungsfreundlichkeit (Usability) zunehmend wichtiger. Dementsprechend haben sich auch die Begrifflichkeiten für die Benutzerforschung in Bibliotheken gewandelt: Von Benutzung, Benutzerbedürfnisse, Benutzerforschung, Benutzerfreundlichkeit über Benutzerorientierung, Benutzerzufriedenheit, Benchmarking, Qualitätsmanagement, Bibliotheksmarketing hin zu Kundenorientierung, Kundenzufriedenheit, Service. Hinsichtlich der Internet-Angebote kamen dann Aspekte des Benutzerverhaltens und der Bedienungsfreundlichkeit der Software bzw der Benutzerschnittstellen hinzu. Allen Konzepten ist gemeinsam, dass sie im weitesten Sinne den Prozess der gesellschaftlichen Informationsvermittlung auf einer übergreifenden Ebene verstehbar machen: Aus der Sicht des Nutzers von Information, aus der Sicht manifester und latenter Informationsbedürfnisse, aus der Sicht technisch unterstützter fachlicher Informationsund Kommunikationsprozesse der Information und Dokumentation oder aus der Sicht technischer und ästhetischer Gestaltung. Diese hier grob unterschiedenen Ansätze werden nun unter dem Begriff Informationsanalyse zusammengefasst.
- Pages
- S.289-298
- Source
- Grundlagen der praktischen Information und Dokumentation. 5., völlig neu gefaßte Ausgabe. 2 Bde. Hrsg. von R. Kuhlen, Th. Seeger u. D. Strauch. Begründet von Klaus Laisiepen, Ernst Lutterbeck, Karl-Heinrich Meyer-Uhlenried. Bd.1: Handbuch zur Einführung in die Informationswissenschaft und -praxis
-
Wildemuth, B.M.; O'Neill, A.L.: Katalogrecherche nach bekannten Vorlagen : empirische Überlegungen zu nutzerorientierten Nachweisinstrumenten (1996)
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- Abstract
- Traditionally, catalogue records have contained a complete description of the item to ensure retrieval by a wide variety of approaches. An alternative approach, user centered design, requires a study of user behaviour and cognition related to interaction with the catalogue to determine inform design decisions. To support known item searching, it is necessary to users' conceptions of the item being sought, what the users know about them, and which pieces of known information are viewed by the users as most appropriate for inclusion in a search. Reports results of a pilot study, at the Davis Library, North Caroline University at Chapel Hill, in which 103 catalogue users described 386 searches and any written information known by the searchers was photocopied. Searchers generally knew the title, publication date, and page numbers (particular for periodical articles). Results indicated that this approach to catalogue design was feasible and valid, and provided a preliminary picture of nkown item searching in 1 library's catalogue
- Footnote
- Vgl. auch Original in: College and research libraries 56(1995) no.3, S.265-281
- Source
- Zeitschrift für Bibliothekswesen und Bibliographie. 43(1996) H.1, S.23-45
-
Knautz, K.; Dröge, E.; Finkelmeyer, S.; Guschauski, D.; Juchem, K.; Krzmyk, C.; Miskovic, D.; Schiefer, J.; Sen, E.; Verbina, J.; Werner, N.; Stock, W.G.: Indexieren von Emotionen bei Videos (2010)
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- Abstract
- Gegenstand der empirischen Forschungsarbeit sind dargestellte wie empfundene Gefühle bei Videos. Sind Nutzer in der Lage, solche Gefühle derart konsistent zu erschließen, dass man deren Angaben für ein emotionales Videoretrieval gebrauchen kann? Wir arbeiten mit einem kontrollierten Vokabular für neun tionen (Liebe, Freude, Spaß, Überraschung, Sehnsucht, Trauer, Ärger, Ekel und Angst), einem Schieberegler zur Einstellung der jeweiligen Intensität des Gefühls und mit dem Ansatz der broad Folksonomy, lassen also unterschiedliche Nutzer die Videos taggen. Versuchspersonen bekamen insgesamt 20 Videos (bearbeitete Filme aus YouTube) vorgelegt, deren Emotionen sie indexieren sollten. Wir erhielten Angaben von 776 Probanden und entsprechend 279.360 Schiebereglereinstellungen. Die Konsistenz der Nutzervoten ist sehr hoch; die Tags führen zu stabilen Verteilungen der Emotionen für die einzelnen Videos. Die endgültige Form der Verteilungen wird schon bei relativ wenigen Nutzern (unter 100) erreicht. Es ist möglich, im Sinne der Power Tags die jeweils für ein Dokument zentralen Gefühle (soweit überhaupt vorhanden) zu separieren und für das emotionale Information Retrieval (EmIR) aufzubereiten.
- Source
- Information - Wissenschaft und Praxis. 61(2010) H.4, S.221-236
-
8,8 Millionen Deutsche nutzen das Internet (1998)
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- Source
- nfd Information - Wissenschaft und Praxis. 49(1998) H.5, S.289-290
-
Huvila, I.: Mining qualitative data on human information behaviour from the Web (2010)
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- Abstract
- This paper discusses an approach of collecting qualitative data on human information behaviour that is based on mining web data using search engines. The approach is technically the same that has been used for some time in webometric research to make statistical inferences on web data, but the present paper shows how the same tools and data collecting methods can be used to gather data for qualitative data analysis on human information behaviour.
- Pages
- S.322-326
- Series
- Schriften zur Informationswissenschaft; Bd.58
- Source
- Information und Wissen: global, sozial und frei? Proceedings des 12. Internationalen Symposiums für Informationswissenschaft (ISI 2011) ; Hildesheim, 9. - 11. März 2011. Hrsg.: J. Griesbaum, T. Mandl u. C. Womser-Hacker
-
Buch, H.: "Wie zufrieden sind Sie mit dem Schlagwortkatalog?" : Benutzungsuntersuchung am Schlagwortkatalog der Universitäts- und Landesbibliothek Münster (1998)
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- Source
- Bibliotheksdienst. 32(1998) H.2, S.233-241
-
Harms, I.; Schweibenz, W.: Usability engineering methods for the Web (2000)
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- Abstract
- The paper presents the results of a study on usability methods for evaluating Web sites. It summarizes the "Heuristics for Web Communications," and reports the practical experiences with these heuristics, contrasting them with the "Keevil Index" and combining them with user testing with thinking aloud. It concludes that working with the "Heuristics for Web Communications" takes more time and effort than working with the "Keevil Index," but produces more consistent results. The heuristics proved to be applicable both in heuristic evaluation and in combination with user testing.
- Content
- Der Beitrag präsentiert eine Studie über Evaluationsmethoden zur WebUsability. Er beschreibt die "Heuristics for Web Communications" und berichtet von den praktischen Erfahrungen mit den Heuristiken, die mit dem "Keevil Index" verglichen und mit Benutzertests mit lautem Denken kombiniert werden. Das Ergebnis zeigt, dass eine Evaluation mit den beschriebenen Heuristiken gegenüber dem "Keevil Index" mehr Zeit und Aufwand erfordert, aber konsistentere Ergebnisse bringt. Die Heuristiken haben sich sowohl in der experten-zentrierten Evaluation als auch in Kombination mit dem Benutzertest insgesamt als geeignete Evaluationsmethode erwiesen
- Pages
- S.17-30
- Series
- Schriften zur Informationswissenschaft; Bd.38
- Source
- Informationskompetenz - Basiskompetenz in der Informationsgesellschaft: Proceedings des 7. Internationalen Symposiums für Informationswissenschaft (ISI 2000), Hrsg.: G. Knorz u. R. Kuhlen
-
Mandl, T.; Schulz, J.M.; Marholz, N.; Werner, K.: Benutzerforschung anhand von Log-Dateien : Chancen Grenzen und aktuelle Trends (2011)
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- Abstract
- Die Analyse des Verhaltens von Benutzern von Informationssystemen stellt einen Kern der Informationswissenschaft dar. Die Sammlung von umfangreichen Verhaltensdaten fällt mit den heutigen technischen Möglichkeiten leicht. Der Artikel fasst Möglichkeiten und Chancen der Analyse von Log-Dateien zusammen. Der Track LogCLEF wird vorgestellt, der Forschern erstmals die Möglichkeit eröffnet, mit den denselben Log-Dateien und somit vergleichend arbeiten zu können. Die Datengrundlage und einige Ergebnisse von LogCLEF werden vorgestellt.
- Source
- Information - Wissenschaft und Praxis. 62(2011) H.1, S.29-35
-
Weichert, M.: "Gibt es auch Wahnsinn" : Benutzeruntersuchungen an einem Hamburger WebOPAC (2002)
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- Abstract
- Der Beitrag fasst die Ergebnisse einer Untersuchung von über 50 000 Suchanfragen am Hamburger Campus-Katalog zusammen. Der Campus-Katalog ist ein WEB-Katalog auf der Basis des Pica-Lokalsystems LBS3, dessen Protokolldateien die Rohdaten lieferten. Über die statistische Analyse der Suchanfragen hinaus, wird ein Versuch unternommen, die einzelnen Schritte einer Katalogrecherche zusammenzufassen und die Reaktion der Benutzer auf erfolglose Suchanfragen zu untersuchen.
- Source
- Bibliothek: Forschung und Praxis. 26(2002) H.2, S.142-149
-
Smith, I.M.: What do we know about public library use? (1999)
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- Abstract
- Data from Westminster Libraries on membership, borrowing frequency and stock use is compared with significant studies of public library use from the last 50 years. The article examines the extent of public library use, and the social and demographic factors influencing use. Analysis of book and audio-visual stock use indicates the concentration of demand on a few titles and subjects, and the relationship to what is in demand commercially. Aspects of public library use have remained constant over at least the last 50 years, and across geographical boundaries. Public libraries are used principally for leisure, for borrowing recent fiction, for useful non fiction related to immediate life interests, and for pop music. Quantitative data from library systems provides a different, probably more accurate, picture of the nature and extent of public library use.
- Area
- Öffentliche Bibliotheken
- Source
- Aslib proceedings. 51(1999) no.9, S.302-314
