Booth, A.: Qualitative evaluation of information technology in communication systems (1988)
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- Abstract
- Reports the results of a preliminary investigation of techniques of evaluation applied to information technology based communication systems such as: electronic mail; facsimile transmission (fax); voice mail; and teleconferencing. The aim of the study was to develop a methodology for the consistent and systematic evaluation of such systems using qualitative factors as the basis for the evaluation framework. Concludes that: there is no reported framework within the literature surveyed that deals adequately with the evaluation of information technolgy based communications systems; it is possible the generate evaluation methodologies that can be used consistently and systematically in decision making about information technology based communication systems; and substantial further work is rrequired to validate and develop the recommended methodologies
