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König, E.: Nationale und internationale Standards und Empfehlungen für den Informationsdienst : Bestandsaufnahme und Vergleich im Hinblick auf künftige Planungen und Konzeptionen für Öffentliche Bibliotheken in der Bundesrepublik Deutschland (1979)
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Rudolph, K.: Bewertungsmethoden für den Auskunftsdienst : kritische Sichtung der Beiträge in der deutschen und englischen Fachliteratur sowie Vorschläge zur Vereinheitlichung der Erhebungsmethoden in Öffentlichen Bibliotheken der Bundesrepublik Deutschland (1975)
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Bücherei und Bildung. 22(1970), S.63-71
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Kugel, N.: Theorie und Praxis des Auskunftsinterviews (1978)
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- Schriftenreihe der Bibliothekar-Lehrinstitute: Reihe A; H.34
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Bunzel, A.: Organisation des Informationsdienstes : Darstellung der Hauptprobleme anhand in- und ausländischer Fachbeiträge sowie vergleichende Untersuchung in drei Öffentlichen Bibliotheken (1977)
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Gahl, R.: Telefon und Telex als Hilfsmittel des Informationsdienstes in Öffentlichen Bibliotheken : Analyse in- und ausländischer Fachbeiträge (1976)
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Langen, D.: Telefon und Telex als Hilfsmittel des Informationsdienstes in Öffentlichen Bibliotheken : Analyse in- und ausländischer Fachbeiträge (1976)
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Terjung, H.: Telefon und Telex als Hilfsmittel des Informationsdienstes in Öffentlichen Bibliotheken : Analyse in- und ausländischer Fachbeiträge (1976)
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Tittlbach, G.: Benutzergewohnheiten und Informationsbedarf : Erfahrungen einer zentralen Dokumentations- und Informationsstelle (1973)
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- Source
- Nachrichten für Dokumentation. 24(1973), S.29-36
-
Bibliotheksplan 1973 : Entwurf eines umfassenden Bibliotheksnetzes für die Bundesrepublik Deutschland (1973)
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- Content
- Enthält Anlage 10 (S.144-151): 'Allgemeine Informationsmittel und Geräte für Bibliotheken' bearb. von G. Pflug u.a.
-
Hoffmann, B.: Auswahlbibliographie zur Theorie und Praxis des Auskunftsdienstes (1978)
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- Zum Auskunftsdienst an wissenschaftlichen Bibliotheken: eine Fortbildungsveranstaltung des Landes Baden-Württemberg, Referate - Berichte - Anregungen. Hrsg.: G. Römer
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Schmidt, D.: Telefon und Telex als Hilfsmittel des Informationsdienstes in Öffentlichen Bibliotheken : Analyse in- uns ausländischer Fachbeiträge (1976)
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Kajberg, L.: ¬Die dänischen Bibliotheken zwischen Kulturzentrum und Informationszentrale (1977)
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- Source
- BuB. 29(1977), S.669-672
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Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974)
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- Schriftenreihe der Bibliothekar-Lehrinstitute, Reihe A: Examensarbeiten; H.19
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Frasch, G.: ¬Der fragende Bibliotheksbenutzer : Auskunftsdienst als Öffentlichkeitsarbeit in Klein- und Mittelstädten (1976)
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Striegel, A.: Kommunikationsbarrieren im Auskunftsdienst : Vorstellungen in der bibliothekarischen Fachliteratur und Empfehlungen für den Auskunftsdienst in Öffentlichen Bibliotheken (1979)
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Böhm, E.: Publikumsverkehr in der Bibliothek : Empfehlungen für das Kontaktverhalten zwischen Bibliothekar und Benutzer in der Bibliothek (1975/76)
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Wendling, W.: ¬Die stumme Information allein genügt nicht : die Bedeutung der Auskunft und Beratung im Kommunikationsdienst (1971)
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Heinrich, G.; Thauer, W.: Bibliographie und Auskunftsdienst als Lehrfach : 2 Vorträge (1975)
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- Schriftenreihe der Bibliothekar-Lehrinstitute: Reihe B Dozentenschriften; H.1
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Informations- und Auskunftstätigkeit (1973)
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