-
Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
-
Allen, F.R.; Smith, R.H.: ¬A survey of telephone enquiries : case study and operational impact in an academic library reference department (1993)
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- Abstract
- The frequency of telephone reference enquiries, received by the Reference and Information Services Department of the John C. Hodges Library, Tennessee Univ. at Knoxville, were found to have overrun the ability of the reference staff to respond. As a result, a survey was conducted to count and categorize the calls coming in to the telephones at the reference service points over a 2 week period. Although the largest single category of calls (33.5%) represented reference questions, information and directional calls made up nearly 66% of the total. Also analysed were the level of staff taking the calls, the level of activity during various times and days of the week, and the need for consultation among staff to answer the questions. The survey data was applied to a queuing model to aid in determining the optimal number of telephone lines for the department
- Source
- RQ. 32(1993) no.3, S.382-391
- Type
- a
-
Sahib, N.G.; Tombros, A.; Stockman, T.: ¬A comparative analysis of the information-seeking behavior of visually impaired and sighted searchers (2012)
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- Abstract
- Understanding search behavior is important and leads to more effective interfaces that support searchers throughout the search process. In this article, through an observational user study, we investigate the search behavior of 15 visually impaired and 15 sighted searchers while they complete complex search tasks online. We study complex search tasks because they are challenging, cognitively intensive and affect performance of searchers. We compare the behavior of the two groups of searchers at four stages of the information-seeking process namely, Query Formulation, Search Results Exploration, Query Reformulation, and Search Results Management. For each stage, we identify research questions to investigate the impact of speech-based screen readers on the information-seeking behavior of visually impaired users. Significant differences were observed during query formulation and in the use of query-level support features such as query suggestions and spelling suggestions. In addition, screen-reader users submitted a lower number of queries and displayed comparatively limited exploratory behavior during search results exploration. We investigate how a lack of visual cues affected visually impaired searchers' approach towards query reformulation and observed different strategies to manage and use information encountered during the search process. We discuss the implications that our findings have for the design of search interfaces and propose a set of design guidelines to consider when designing interfaces that are usable and accessible with screen readers. This work also enhances our understanding of search behavior when using an auditory interface and could be useful when designing audio-based information retrieval systems.
- Source
- Journal of the American Society for Information Science and Technology. 63(2012) no.2, S.377-391
- Type
- a
-
Metz, A.: Community service : a bibliography (1996)
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- Date
- 17.10.1996 14:22:33
- Type
- a
-
Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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- Source
- Zentralblatt für Bibliothekswesen. 57(1940), S.16-22
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- a
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Source
- Bücherei und Bildung. 22(1970), S.63-71
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- a
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Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965)
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- Source
- Bibliothekar. 19(1965), S.15-22
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Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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- Date
- 20. 4.2002 17:30:22
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- 27.12.2015 18:22:38
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Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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- 22. 1.2000 17:52:11
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Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000)
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- 22. 1.2000 19:29:08
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Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008)
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- 9. 2.2008 17:52:22
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Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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- Abstract
- First published in 1993, this book presents a new process approach to library and information services.
- Date
- 25.11.2005 18:58:22
-
Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994)
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- Source
- Bertelsmann Briefe. 1994, H.131, S.22-25
- Type
- a
-
Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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- Source
- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
- Type
- a
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Layne, S.S.: Artists, art historians, and visual art information (1994)
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- Source
- Reference librarian. 1994, no.47, S.22-36
- Type
- a
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Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996)
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- Date
- 21. 9.1996 16:03:22
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- a
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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- Date
- 31.12.1998 22:14:52
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Literaturversorgung für die Wirtschaftswissenschaften : Arbeitsteilung und Kooperation zwischen der ZBW Kiel und der USB Köln (2002)
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- Date
- 21. 2.2003 14:18:22
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Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990)
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- Abstract
- Describes an experiment that examined the relationship between successful searching of CD-ROM databases by undergraduate students and various types of instruction provided by the library staff. The findings indicate that the only level of instruction that resulted in a significant difference was a live demonstration of searches.
- Date
- 21. 3.2008 13:22:03
- Type
- a
