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Abstract

This book is a practical guide to some of the common problems associated with Intranets, and solutions to those problems. The book takes a unique end-user perspective an the role of intranets within organisations. It explores how the needs of the end-user very often conflict with the needs of the organisation, creatiog a confusion of purpose that impedes the success of intranet. It sets out clearly why intranets cannot be thought of as merely internal Internets, and require their own management strategies and approaches. The book draws an a wide range of examples and analogies from a variety of contexts to set-out in a clear and concise way the issues at the heart of failing intranets. It presents step-by-step solutions with universal application. Each issue discussed is accompanied by short practical suggestions for improved intranet design and architecture.

Content

Key Features e Jargon-free and aimed at information professionals with sole/mixed responsibilities - Draws many examples from broader library management contexts - Clearly distinguishes between intranet and Internet technologies Readership Information professionals with primary/ secondary responsibility for Intranets or Intranet sites within an organisation. Library managers and directors. Contents Introduction Why users behave irrationally - user expectations; the information skills deficit (and surplus); pattern recognition and false superstitions (how the brain builds relationships between ideas; hypertext; weIl-worn paths and habitual information seeking behaviour; how intranets stifle users); expectations of failure Why organisations behave irrationally - competing perspectives; organisational expectations; organisational structure and information ownership; the information wasteland; why Intranets are not IT applications Reconciling competing expectations - defining expectations; setting realistic targets; placing Intranets within broader information strategies Elements of Intranet architecture - aspects of Intranet architecture; designing success Implementing and managing Intranets-implementing Intranets; designing success Anticipating change - information systems convergence