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Abstract

One out of two companies have increased their productivity or saved costs with knowledge management. This is a result from a comprehensive cross-industry survey in Europe about knowledge management run by the Competence Center Knowledge Management at Fraunhofer IPK, Germany. Best practices in knowledge management from leading companies are described for practitioners in different industries. The book shows how to integrate knowledge management activities into the daily business tasks and processes, how to motivate people and which capabilities and skills are required for knowledge management. The book concludes with an overview of the leading knowledge management projects in several European countries.

Theme

Information Resources Management

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Abstract

The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results an business-process oriented knowledge management, pro-active change management, KM strategy, knowledge structuring and KM audit, reviews the latest advancements in measuring intellectual capital and classifies more than 100 KM tools. Best Practices in KM are described by the Swiss Benchmarking Center TECTEM at University St. Gallen and in case studies from pricewinning companies like Aventis and Siemens as well as from Arthur D. Little, British Aerospate plc., Hewlett-Packard, IBM, Phonak and Roche. New survey results an KM from EFQM, OECD and an "The Future of Knowledge Management" are presented. The book concludes with an overview an research funded by the European Commission in order to make "KM Made in Europe" a reality.

Theme

Information Resources Management

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Footnote

Rez. in: IWP 60(1009) H.8, S.460 (A. Flicker): "Alexander Schuster, Jahrgang 1979, schloss an sein Diplom im Fach Informations- und Wissensmanagement das Masterstudium Information Science and Engineering in der Studienrichtung Library Science (Hochschule Darmstadt) an. Seine Fächerkombination spiegelt sich im Thema seines Buches wider: Er untersucht die Möglichkeiten, ein Instrument aus dem Wissensmanagement in Bibliotheken einzusetzen. Dabei geht es nicht "nur" um eine Wissensmanagement-Methode, die im operativen Alltagsgeschäft von Bibliotheken angewendet werden soll. Der Autor analysiert vielmehr das komplexe Thema Wissensbilanzierung als strategisches Managementinstrument im Gesamten. Der Leser wird über die Darstellung theoretischer Grundlagen und Terminologie-Definitionen an das Thema herangeführt. Relevante Quellen wurden sorgfältig ausgewertet und unterschiedliche Darstellungen einander gegenübergestellt. Man erfährt, wie die Begriffe Wissen, Intellektuelles Kapital und strategisches Management in der Forschungsliteratur erläutert werden. Zum Begriff Wissensbilanz beschreibt Schuster darüber hinaus die historischen, internationalen Entwicklungsstränge dieses Instruments. Außerdem liefert er Vergleiche mit und Abgrenzungen zu anderen Management-Instrumenten (Wissensmanagement, Qualitätsmanagement und Balanced Scorecard). Komplettiert wird das Kapitel Wissensbilanz durch die Untersuchung unterschiedlicher Ansätze bzw. Modelle, denen der Autor jeweils eine knappe eigene Bewertung angefügt hat.

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BK

85.20 / Betriebliche Information und Kommunikation

Classification

85.20 / Betriebliche Information und Kommunikation

Theme

Information Resources Management

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Classification

ST 515 Informatik / Monographien / Einzelne Anwendungen der Datenverarbeitung / Wirtschaftsinformatik / Wissensmanagement, Information engineering

RVK

ST 515 Informatik / Monographien / Einzelne Anwendungen der Datenverarbeitung / Wirtschaftsinformatik / Wissensmanagement, Information engineering

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Theme

Information Resources Management

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