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  • × theme_ss:"Informationsdienstleistungen"
  1. Ortwein, A.: InfoPoint (2005) 0.05 
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    Abstract
    Seit Oktober 2004 nimmt Die Deutsche Bibliothek als eine von fünf Institutionen am neu eingerichteten virtuellen Auskunftsdienst InfoPoint teil. Weitere Kooperationspartner sind die Stadtbücherei Frankfurt am Main, die Universitätsbibliothek Johann Christian Senckenberg, die USA-Bibliothek der Universität Mainz und die HeBIS-Verbundzentrale als Gruppenadministrator und -koordinator. InfoPoint ist Teil des globalen Informationsnetzwerks QuestionPoint. Ausgangspunkt für die Gründung dieser Onlineauskunft für die Rhein-Main-Region war ein von Diana Kresh (Leiterin der Public Service Collections der Library of Congress in Washington) im August 2003 in der Deutschen Bibliothek Frankfurt am Main gehaltener Vortrag zu dem Thema »Reference in a Digital World«, Darin stellte sie den Auskunftsservice QuestionPoint vor, der aus dem Projekt »Collaborative Digital Reference Service« der Library of Congress (LoC) hervorgegangen ist und begeisterte mit dem Thema sofort alle Anwesenden. Im Herbst 2003 gründete sich daraufhin die »QuestionPoint-Arbeitsgruppe Rhein-Main«, die im Mai 2004 ihr Konzept für einen virtuellen Auskunftsdienst den Entscheidungsträgern der einzelnen Teilnehmerbibliotheken vorlegte. Im Juni 2004 erfolgte die offizielle Gründung eines Konsortiums und im Oktober fiel der Startschuss zur Betriebsaufnahme von InfoPoint. QuestionPoint (QP) ist ein von der LoC und dem Bibliotheksdienstleister Online Computer Library Center (OCLC) gemeinschaftlich entwickelter Onlineauskunftsservice mit dem Ziel, ein weltweites Netzwerk von kooperierenden Bibliotheken zu bilden, um auf das breite Wissensspektrum der beteiligten Mitgliedsinstitutionen zugreifen zu können. Verantwortlich für die bibliothekarischen Anforderungen und Vorgaben ist die LoC, die technische Realisierung liegt bei OCLC, wo auch die Datenbank des Dienstes lokalisiert ist. Grundlage bildet eine leistungsfähige Software mit breitem Funktionsspektrum, die sowohl für die anfragenden Nutzerinnen und Nutzer als auch für die Auskunft gebenden Bibliothekarinnen und Bibliothekare alle Stufen und Schritte eines virtuellen Auskunftsvorgangs dokumentiert und transparent macht. Darüber hinaus können auf Wunsch moderne Kommunikationstechniken wie Chat und Webcams innerhalb des Systems ergänzend eingebunden werden. Mit Stand Februar 2005 sind 955 Institutionen aus zahlreichen Ländern weltweit an QP beteiligt. Darunter befinden sich die verschiedensten Bibliothekstypen, wie Nationalbibliotheken, Hochschulbibliotheken, öffentliche Bibliotheken, Spezialbibliotheken sowie zahlreiche nicht bibliothekarische Einrichtungen. Folgende in Deutschland ansässige Institutionen sind neben dem InfoPoint-Konsortium an OP beteiligt: Die Deutsche Zentralbibliothek für Wirtschaftswissenschaften Kiel, die Niedersächsische Staats- und Universitätsbibliothek Göttingen, die Zentral- und Landesbibliothek Berlin, das Informations-, Kommunikations- und Medienzentrum Cottbus, die Universitätsbibliothek Chemnitz sowie die U.S. Army Europe Regional Library Heidelberg.
  2. Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940) 0.02 
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    Source
    Zentralblatt für Bibliothekswesen. 57(1940), S.16-22
  3. Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970) 0.02 
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    Source
    Bücherei und Bildung. 22(1970), S.63-71
  4. Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965) 0.02 
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    Source
    Bibliothekar. 19(1965), S.15-22
  5. Metz, A.: Community service : a bibliography (1996) 0.02 
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    Date
    17.10.1996 14:22:33
  6. Information brokers and reference services (1989) 0.02 
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    Series
    Reference librarian; no.22
  7. Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001) 0.02 
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    Date
    20. 4.2002 17:30:22
  8. Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994) 0.02 
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    Date
    27.12.2015 18:22:38
  9. Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000) 0.01 
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    Date
    22. 1.2000 17:52:11
  10. Curzon, S.C.: Managing the interview (1995) 0.01 
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    Footnote
    Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
  11. International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 0.01 
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    Date
    25. 3.2003 13:22:23
  12. Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000) 0.01 
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    Date
    22. 1.2000 19:29:08
  13. Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994) 0.01 
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    Source
    Bertelsmann Briefe. 1994, H.131, S.22-25
  14. Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993) 0.01 
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    Source
    Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
  15. Layne, S.S.: Artists, art historians, and visual art information (1994) 0.01 
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    Source
    Reference librarian. 1994, no.47, S.22-36
  16. Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008) 0.01 
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    Date
    9. 2.2008 17:52:22
  17. Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996) 0.01 
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    Date
    21. 9.1996 16:03:22
  18. Bryson, J.: Managing information services : an integrated approach (1997) 0.01 
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    Date
    31.12.1998 22:01:11
  19. Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997) 0.01 
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    Date
    31.12.1998 22:14:52
  20. Literaturversorgung für die Wirtschaftswissenschaften : Arbeitsteilung und Kooperation zwischen der ZBW Kiel und der USB Köln (2002) 0.01 
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    Date
    21. 2.2003 14:18:22

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