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Abstract

This work tackles one of the fundamental problems of information management - how to get the right information to the right person at the right time. It provides a practical framework to enable information services to gather information from users in order to aid information system design, and to monitor the effectiveness of an information service. This new edition has been fully revised and now has increased coverage of the Internet. The Web raises many problems when it comes to meeting information needs - authority and overload, for example - and these problems make an effective information needs analysis even more crucial. There is a new methodology section on Web log analysis and focus group interviews. Practical advice is given concerning interview technique and an interview schedule is included.

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LCSH

Reference services (Libraries) / Automation / Management / Handbooks, manuals, etc

Subject

Reference services (Libraries) / Automation / Management / Handbooks, manuals, etc

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Date

22. 1.2017 16:45:48

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Abstract

"Ingwersen defines IR interaction as the interactive communication processes that occur between the use, the intermediary (machine or human) and the IR system (text or database). The cognitive viewpoint takes into account the variety of states of knowledge associated with these major participants and thus allows a holistic treatment."

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Series

Information Science & Knowledge Management ; 8