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Hoffmann, B.: Professionalität für kundenorientierte Dienstleistungen : Bibliographie, Auskunft und Informationsvermittlung in der bibliothekarischen Ausbildung (1994)
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Lemke, M.: Wie lernwirksam sind Online-Tutorials? : Lernerfolgskontrolle und Evaluation bibliothekarischer E-Learningangebote (2014)
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