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Hert, C.A.: Information retrieval as situated action (1995)
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Hildreth, C.R.: Accounting for users' inflated assessments of on-line catalogue search performance and usefulness : an experimental study (2001)
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De Rosa, C.; Cantrell, J.; Cellentani, D.; Hawk, J.; Jenkins, L.; Wilson, A.: Perceptions of libraries and information resources : A Report to the OCLC Membership (2005)
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