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Reference and information services : an introduction (1991)
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Whitlatch, J.B.: ¬The role of the academic reference librarian (1990)
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Corrall, S.: Strategic planning for library and information services (1994)
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Owen, T.: Success at the enquiry desk (1996)
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Burton, P.F.: Information technology and society : implications for the information professions (1992)
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Webb, S.P.: Making a charge for library and information services (1994)
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Glastonbury, B.; Lamendola, W.: ¬The integrity of intelligence : a bill of rights for the information age (1993)
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Anderson, C.L.; Hauptman, R.: Technology and information services : challenges for the 1990's (1993)
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Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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Katz, B.: Community college reference services : a working guide for and by librarians (1992)
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Richardson, J.V.: Knowledge-based systems for general reference work : applications, problems, and progress (1995)
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Berinstein, P.: Communicating with library users : a self-study program (1994)
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Riechel, R.: Public library services to business (1994)
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Johnson, A.J.H.: Information brokers : case studies of successful ventures (1995)
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Rogers, C.D.; Vidic, B.A.: Community information service management guidelines (1995)
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Maguire, C.; Kazlauskas, E.J.; Weir, A.D.: Information services for innovative organzations (1994)
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Benson, A.C.: ¬The complete Internet companion for librarians (1995)
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Burger, R.H.: Information policy : a framework for evaluation and policy research (1993)
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Curzon, S.C.: Managing the interview (1995)
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John, N.R.; Valauskas, E.J.: ¬The Internet initiative : libraries providing Internet services and how they plan, pay and manage (1995)
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