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Matylonek, J.C.; Ottow, C.; Reese, T.: Organizing ready reference and administrative information with the reference desk manager (2001)
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Lavoie, B.; Henry, G.; Dempsey, L.: ¬A service framework for libraries (2006)
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Kenney, A.R.; McGovern, N.Y.; Martinez, I.T.; Heidig, L.J.: Google meets eBay : what academic librarians can learn from alternative information providers (2003)
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Cohen, S.; Fereira, J.; Horne, A.; Kibbee, B.; Mistlebauer, H.; Smith, A.: MyLibrary : personalized electronic services in the Cornell University Library (2000)
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Meyer-Doerpinghaus, U.; Tappenbeck, I.: Informationskompetenz neu erfinden : Praxis, Perspektiven, Potenziale (2015)
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Knoll, A.: Kompetenzprofil von Information Professionals in Unternehmen (2016)
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Tappenbeck, I.; Wittich, A.; Gäde, M.: Fit für die Vermittlung von Informationskompetenz? : Anforderungen an die Qualifikation von Teaching Librarians in bibliothekarischen Studiengängen und Ausbildungseinrichtungen (2017)
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Barr, P.; Tucker, A.: Beyond saints, spies ans salespeople : new analogies for library liaison programmes (2018)
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Hapke, T.: Zu einer ganzheitlichen Informationskompetenz gehört eine kritische Wissenschaftskompetenz : Informationskompetenz und Demokratie (2020)
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