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Jahoda, G.; Braunagel, J.S.: ¬The librarian and reference queries : a systematic approach (1980)
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Höfer, O.: Auskunftsdienst in wissenschaftlichen Universalbibliotheken (1982)
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Eitel, H.: Einsatzmöglichkeiten von Informationsdatenbanken im Auskunftsbereich einer Großstadtbibliothek (1987)
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Childers, T.: Information and referral : public libraries (1983)
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Lokale Auskunftsstellen : Typologie (1988)
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Reddel, S.: Darstellung britischer Bibliotheksdienste (1988)
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Malley, I.: ¬The basics of information skills teaching (1984)
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Campbell, M.J.: Business information services : some aspects of structure, organization and problems (1981)
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Community information : what libraries can do (1980)
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Bunch, A.: Community information services : their origin, scope and development (1982)
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Crawford, M.J.: Information broking : a new carees in information work (1988)
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Dare, G.A.; Bakewell, K.G.B.: ¬The managers's guide to getting the answers (1983)
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1987)
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Levinson, R.W.: Information and referral networks : doorways to human services (1988)
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Informationsdienst an Öffentlichen Bibliotheken der Bundesrepublik Deutschland (1986)
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Umstätter, W.; Rehm, M.: Einführung in die Literaturdokumentation und Informationsvermittlung : Medizin - Biologie, Chemie - Physik (1981)
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Gurnsey, J.; White, M.: Information consultancy (1988)
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Grogan, D.: Grogan's case studies in reference work : Vol.1-6 (1987)
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Haywood, T.: ¬The withering of public access (1989)
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Sieburth, J.F.: Online search services in the academic library : planning, management, and operation (1988)
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