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Crews, K.D.: ¬The accuracy of reference service : variables for research and implementation (1988)
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Mayerhöfer, J.: Informations- und Wissensvermittlung in Bibliotheken (1983)
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Holler, U.: ¬Die Organisation der Informationsarbeit bei der Stadtbibliothek Duisburg (1984)
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Fligge, J.: ¬Die Bibliotheken, Mittler im technischen Wandel (1985)
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Nagl, M.: ¬Die Bibliothek als kulturelles Dienstleistungszentrum (1988)
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Conflicts in reference services (1985)
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Umlauf, K.: Verbraucherberatung in der Stadtbibliothek Ludwigsburg (1989)
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Derr, R.L.: Questions: definitions, structure, and classification (1985)
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Informationsdienste für Handel und Industrie / Information services for industry : Workshop Hatfield 1989. Arbeitspapiere (1989)
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Jahoda, G.; Braunagel, J.S.: ¬The librarian and reference queries : a systematic approach (1980)
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Markey, K.: Levels of question formulation in negotiation of information need during the online presearch interview : a proposed model (1981)
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Derr, R.L.: Information seeking expressions of users (1984)
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Derr, R.L.: ¬A conceptual analysis of information need (1983)
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Höfer, O.: Auskunftsdienst in wissenschaftlichen Universalbibliotheken (1982)
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Eitel, H.: Einsatzmöglichkeiten von Informationsdatenbanken im Auskunftsbereich einer Großstadtbibliothek (1987)
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Auskunftsdienst an Öffentlichen Bibliotheken : Texte zu Theorie und Praxis (1985)
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Galsterer, B.: Einsatzmöglichkeiten neuer Medien in Öffentlichen Büchereien : die Bibliothek als Informations-Vermittlungsstelle (1984)
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Rauch, W.: ¬Die Rolle der Bibliothek im computergestützen Informations-Kommunikationssystem (1984)
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Durrance, J.C.: Community information services : an innovation at the beginning of its second decade (1984)
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