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  1. Kraß, U.: Auskunftsdienst im Dreyeckland (1993) 4.07
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  2. Derr, R.L.: Questions: definitions, structure, and classification (1985) 4.07
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  3. Does this completely answer your question? : color, 16 min (1992) 4.07
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  4. Libraries and information service today : the yearly chronicle (1991) 4.07
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  5. Reference and information services : a reader for the nineties (1991) 4.07
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  6. Nohr, H.: Buch - Computer - Bibliothek (1992) 4.07
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  7. DATEX-J: neuer Mehrwertdienst der Telekom (1993) 4.07
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  8. Informationsdienste für Handel und Industrie / Information services for industry : Workshop Hatfield 1989. Arbeitspapiere (1989) 4.07
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  9. Jahoda, G.; Braunagel, J.S.: ¬The librarian and reference queries : a systematic approach (1980) 4.07
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  10. Lynch, M.J.: Reference interviews in public libraries (1978) 4.07
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  11. Markey, K.: Levels of question formulation in negotiation of information need during the online presearch interview : a proposed model (1981) 4.07
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  12. Derr, R.L.: Information seeking expressions of users (1984) 4.07
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  13. Derr, R.L.: ¬A conceptual analysis of information need (1983) 4.07
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  14. Elsweiler, D.; Hammwöhner, R.; Wolff, C.: Informationsverhalten als Forschungsgegenstand (2015) 4.07
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  15. Höfer, O.: Auskunftsdienst in wissenschaftlichen Universalbibliotheken (1982) 4.07
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  16. Thun, H.-P.: ¬Der Informationsdienst der Öffentlichen Bibliothek (1971) 4.07
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  17. Bucknall, T.; Mangrum, R.: U-search : a user study of the CD-ROM service at the University of North Carolina at Chapel Hill (1992) 4.07
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  18. Hattery, M.: Videotex in the US in 1991 (1991) 4.07
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  19. Allan, A.: Library malpractice suit : could it happen to you? (1976) 4.07
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  20. Machovec, G.S.: WAIS: Wide Area Information Servers (1992) 4.07
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