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1DeVries, J. ; Rodkewich, P.M.: Master reference librarians for a new age : a study of characteristics and traits.
In: Reference librarian. 1998, no.59, S.203-214.
Abstract: Following a 1990 study in which interviews were conducted with 'master' reference librarians to see if they shared traits which could be used to predict success in the field of reference librarianship, a list of 8 shared characteristics was developed. In the intervening years reference collections and reference services have changed greatly with the introduction of electronic media. Interviews with 'New Age Masters' were used to determine which characteristics were still valid and to identify any new traits needed to succeed. The librarians were also asked to speculate on the future of reference librarianship
Anmerkung: Part of an issue devoted to the philosophical ideas underlying reference services