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1Kuhlthau, C.C.: Information search process (ISP) model.
In: Encyclopedia of library and information sciences. 3rd ed. Ed.: M.J. Bates. London : Taylor & Francis, 2009. S.xx-xx.
Abstract: The information search process (ISP) is a six-stage model of the users' holistic experience in the process of information seeking. The ISP model, based on two decades of empirical research, identifies three realms of experience: the affective (feelings), the cognitive (thoughts), and the physical (actions) common to each stage. These studies were among the first to investigate the affective aspects or the feelings of a person in the process of information seeking along with the cognitive and physical aspects. Central to the ISP is the notion that uncertainty, both affective and cognitive, increases and decreases in the process of information seeking. A principle of uncertainty for information seeking is proposed that states that information commonly increases uncertainty in the early stages of the search process. Increased uncertainty indicates a zone of intervention for intermediaries and system designers.
Anmerkung: Vgl.: http://www.tandfonline.com/doi/book/10.1081/E-ELIS3.
Themenfeld: Informationsdienstleistungen ; Suchtaktik
2Kuhlthau, C.C.: From information to meaning : confronting challenges of the twenty-first century.
In: Libri. 58(2008) no.2, S.66-73.
Abstract: New challenges arise for researchers and practitioners as we move away from concentration on the technology of searching, and turn our attention to using information for problem solving and creativity in the workplace and daily living. This paper explores links between information behavior, information literacy and the impact of information, drawing on the author's research into the user's perspective of information seeking and use and the model of the Information Search Process (ISP). The ISP model describes thoughts, actions and feelings in six stages of interacting with information to construct meaning. Central to the ISP model is the finding that information commonly increases uncertainty in the early stages of the search process. Increased uncertainty creates a zone of intervention for intermediaries and system designers that support users in their quest for seeking meaning from information. Innovative approaches to interaction between people and information are needed to bridge the divide between information behavior, information literacy and impact of information in order to address issues of the twenty-first century.
Inhalt: Vgl.: DOI: https://doi.org/10.1515/libr.2008.008.
3Kuhlthau, C.C: Seeking meaning : a process approach to library and information services.2nd ed.
Westport, CT : Libraries Unlimited, 2004. XVII, 247 S.
Anmerkung: Rez. in: Information Research, 9(3), review no. R129 (T.D. Wilson): "The first edition of this book was published ten years ago and rapidly become something of a classic in the field of information seeking behaviour. It is good to see the second edition which incorporates not only the work the author has done since 1993, but also related work by other researchers. Kuhlthau is one of the most cited authors in the field and her model of the information search process, involving stages in the search and associated feelings, has been used by others in a variety of contexts. However, what makes this book different (as was the case with the first edition) is the author's dedication to the field of practice and the book's sub-title demonstrates her commitment to the transfer of research. In Kuhlthau's case this is the practice of the school library media specialist, but her research has covered students of various ages as well as a wide range of occupational groups. Because the information search model is so well known, I shall concentrate in this review on the relationship between the research findings and practice. It is necessary, however, to begin with the search process model, because this is central. Briefly, the model proposes that the searcher goes through the stages of initiation, selection, exploration, formulation, collection and presentation, and, at each stage, experiences various feelings ranging from optimism and satisfaction to confusion and disappointment. Personally, I occasionally suffer despair, but perhaps that is too extreme for most! ; It is important to understand the origins of Kuhlthau's ideas in the work of the educational theorists, Dewey, Kelly and Bruner. Putting the matter in a rather simplistic manner, Dewey identified stages of cognition, Kelly attached the idea of feelings being associated with cognitive stages, and Bruner added the notion of actions associated with both. We can see this framework underlying Kuhlthau's research in her description of the actions undertaken at different stages in the search process and the associated feelings. Central to the transfer of these ideas to practice is the notion of the 'Zone of Intervention' or the point at which an information seeker can proceed more effectively with assistance than without. Kuhlthau identifies five intervention zones, the first of which involves intervention by the information seeker him/herself. The remaining four involve interventions of different kinds, which the author distinguishes according to the level of mediation required: zone 2 involves the librarian as 'locater', i.e., providing the quick reference response; zone 3, as 'identifier', i.e., discovering potentially useful information resources, but taking no further interest in the user; zone 4 as 'advisor', i.e., not only identifying possibly helpful resources, but guiding the user through them, and zone 5 as 'counsellor', which might be seen as a more intensive version of the advisor, guiding not simply on the sources, but also on the overall process, through a continuing interaction with the user. Clearly, these processes can be used in workshops, conference presentations and the classroom to sensitise the practioner and the student to the range of helping strategies that ought to be made available to the information seeker. However, the author goes further, identifying a further set of strategies for intervening in the search process, which she describes as 'collaborating', 'continuing', 'choosing', 'charting', 'conversing' and 'composing'. 'Collaboration' clearly involves the participation of others - fellow students, work peers, fellow researchers, or whatever, in the search process; 'continuing' intervention is associated with information seeking that involves a succession of actions - the intermediary 'stays with' the searcher throughout the process, available as needed to support him/her; 'choosing', that is, enabling the information seeker to identify the available choices in any given situation; 'charting' involves presenting a graphic illustration of the overall process and locating the information seeker in that chart; 'conversing' is the encouragement of discussion about the problem(s), and 'composing' involves the librarian as counsellor in encouraging the information seeker to document his/her experience, perhaps by keeping a diary of the process. ; Together with the zones of intervention, these ideas, and others set out in the book, provide a very powerful didactic mechanism for improving library and information service delivery. Of course, other things are necessary - the motivation to work in this way, and the availability resources to enable its accomplishment. Sadly, at least in the UK, many libraries today are too financially pressed to do much more than the minimum helpful intervention in the information seeking process. However, that should not serve as a stick with which to beat the author: not only has she performed work of genuine significance in the field of human information behaviour, she has demonstrated beyond question that the ideas that have emerged from her research have the capability to help to deliver more effective services." Auch unter: http://informationr.net/ir/reviews/revs129.html
LCSH: Reference services (Libraries) ; Reference services (Libraries) / United States / Case studies ; Library research ; Library research / United States / Case studies ; Information retrieval ; Searching behavior
RSWK: USA / Bibliothek / Informationsmanagement
BK: 06.30 Bibliothekswesen ; 06.60 Bibliotheksbenutzung ; 06.35 Informationsmanagement
DDC: 025.5/2 / dc22
GHBS: BAHK (FH K) ; AVY (DU) ; TWY (DU) ; TVV (DU)
LCC: Z711.K84 2004
4Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services.2nd ed.
Littleton, Colo. : Libraries Unlimited, 2003. 264 S.
Abstract: First published in 1993, this book presents a new process approach to library and information services.
5Kuhlthau, C.C. ; Tama, S.L.: Information search process of lawyers : a call for 'just for me' information services.
In: Journal of documentation. 57(2001) no.1, S.25-43.
Abstract: The study reported in this paper is part of a programme of ongoing research based on the model of the Information Search Process (ISP) developed in a series of prior studies by Kuhlthau. This study sought to gain a better understanding of the variety of tasks that involve lawyers as a particular group of information workers, how they use information to accomplish their work, and the role mediators play in their process of information seeking and use. Findings revealed that these lawyers frequently were involved in complex tasks that required a constructive process of interpreting, learning and creating. To accomplish these complex tasks, they preferred printed texts over computer databases primarily because computer databases required well-specified requests and did not offer an option for examining a wide range of information at one time. These lawyers called for an active potential role for mediators in 'just for me' services. 'Just for me' services would encompass designing systems to provide a wider range of access more compatible with the process of construction, applying and developing principles of classification that would offer a more uniform system for organising and accessing files, and providing direction in filtering the overwhelming amount of information available on electronic resources.
Anmerkung: Vgl. auch: http://www.emeraldinsight.com/10.1108/EUM0000000007076.
6Kuhlthau, C.C.: perceptions of uncertainty, complexity, construction, and sources : ¬The role of experience in the information search process of an early career information worker.
In: Journal of the American Society for Information Science. 50(1999) no.5, S.399-412.
7Cooper, L. ; Kuhlthau, C.C.: Imagery for constructing meaning in the information search process : a study of middle school students.
In: Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen. London : Taylor Graham Publ., 1999. S.393-405.
Abstract: More complex contexts of information seeking require extensive thinking that involves an intellectual leap which carries the user `beyond the information given' (Bruner, 1973) to the construction of something `new'. According to Arnheim (1969) such thinking is directly affected by one's visual perception of the world and he argues that the most productive thinking results from this imagery. The application of visual or mental imagery to the relationships and structure in information seeking situations may be thought of as a constructive strategy for making meaning. This paper explores the use of mental imagery in the constructive process of information seeking. For the individual, the meaning of information is not inherent in the information itself but in his or her perception of it and how it fits into an image of the world or personal construct system (Boulding, 1961; Kelly, 1963). The use of imagery may facilitate a user's mental image of information and its relation to previously acquired knowledge and, thus, also facilitate new construction during the information seeking process. Mental imagery has been found to play an important role in creativity and problem solving. Shepard (1978) argues that some of the most creative thoughts and solutions which humans devise are those which are not confined to expression within linear verbal communication but rather spring from mental imagery that embraces a spatial approach to problem solving. Mental imagery is more concrete and visually constructive in nature than verbal methods of problem solving. This paper explores the role of imagery in the constructive tasks of problem solving and learning in the information seeking process.
Themenfeld: Informationsdienstleistungen ; Benutzerstudien
8Kuhlthau, C.C.: Investigating patterns in information seeking : concepts in context.
In: Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, Sheffield, UK, 1998. Ed. by D.K. Wilson u. D.K. Allen. London : Taylor Graham Publ., 1999. S.10-20.
Abstract: This paper presents the initial stages of the development of a three-dimensional model as a theoretical framework for conceptualizing and exploring interactive information retrieval (IR) with an information seeking context. The model, displayed in Figure 1, includes a Plane of Judgment within a Plane of Interaction within a Plane of Time. The Plane of Judgment includes levels and regions of relevance judgments, and other user judgments during interactive IR, e.g., magnitude or strategy feedback, tactics, search strategies, or search terms. The Plane of Judgment exists within a Plane of Interaction. The Plane of Interaction consists of interactive IR models, including Ingwersen (1992, 1996), Belkin, Cool, Stein and Theil (1995), and Saracevic (1996b, 1997). The Plane of Interaction includes movement or shifts within interactions or search episodes, e.g., tactics, information problem, strategies, terms, feedback, goal states, or uncertainty. IR interactions that occur within a Plane of Interaction exist within a Plane of Time. The Plane of Time includes users' information seeking stages, represented in the model by Kuhlthau's Information Search Process Model (1993) and users' successive searches over time related to the same or evolving information problem (Spink, 1996). The three-dimensional model is a framework for the development of theoretical and empirical research to: 1. Integrate interactive IR research within information-seeking context 2. Explore users' interactive IR episodes within their changing information-seeking contexts 3. Examine relevance judgments within users' information seeking processes 4. Broaden relevance research to include the concurrent exploration of relevance judgment level, region and time
Themenfeld: Suchtaktik ; Benutzerstudien
9Kuhlthau, C.C.: ¬An uncertainty principle for information seeking : a qualitative approach.
In: Encyclopedia of library and information science. Vol.61, [=Suppl.24]. New York : Dekker, 1998. S.355-3..
10Kuhlthau, C.C.: ¬The influence of uncertainty on the information seeking behavior of a securities analyst.
In: Information seeking in context: Proceedings of an International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 14-16 August 1996, Tampere, Finland. Ed.: P. Vakkari u.a. London : Taylor Graham, 1997. S.268-274.
Abstract: Reports results of an investigation, involving a case study of an employee as he moves from a career entry position, in the investment industry to one of industry expert on Wall Street. Explores the role played by information in his development and the relationship of uncertainty to the individual's perception of task complexity and information seeking behaviour
11Kuhlthau, C.C.: ¬The concept of a zone of intervention for identifying the role of intermediaries in the information search process.
In: Global complexity: information, chaos and control. Proceedings of the 59th Annual Meeting of the American Society for Information Science, ASIS'96, Baltimore, Maryland, 21-24 Oct 1996. Ed.: S. Hardin. Medford, NJ : Learned Information, 1996. S.91-94.
Abstract: Considers the role of the information professional as intermediary in an environment where information systems provide direct access to the end user. Introduces the concept of a zone of intervention based on Vygotsky's concept of the zone of proximal development. The zone of intervention is that area in which an information user can do with advice and assistance. Intervention within this zone enables the user to move along in the information search process. Intervention outside this zone is inefficient and unnecessary. The complexity of the task, level of uncertainty, and stage in the information search process influence the zone intervention. Draws examples from longitudinal case studies of early career professionals. Discusses implications for applying the zone of intervention as an underlying concept for user-centred library and information services
12Kuhlthau, C.C.: ¬The process of learning from information.
In: School libraries worldwide. 1(1995) no.1, S.1-12.
Abstract: School library media programmes need to be restructured to serve the information age school. The central goal underlying this restructuring is to instil in students a sense of the process of learning from a variety of sources of information. Presents a model of the information search process (ISP) which can serve as a guide for designing instructional programmes. ISP consists of 6 stages: initiation, selection, exploration, formulation, collection, and presentation. Students experience the ISP holistically with an interplay of thoughts, feelings, and actions. Strategies for implementing the ISP approach to the development of informatio literacy are recommended. The school library, as the information centre of the information age school, is the laboratory for learning essential abilities for living in the information society
13Kuhlthau, C.C.: Impact of the information search process model on library services.
In: RQ. 34(1994) no.1, S.21-26.
Abstract: The author comments on the impacts of her research, into the information search process modell, on the understanding of how library users behave in extended research projects
15Kuhlthau, C.C.: ¬A principle of uncertainty for information seeking.
In: Journal of documentation. 49(1993) no.4, S.339-355.
17Kuhlthau, C.C.: Inside the search process : Information seeking from the user's perspective.
In: Journal of the American Society for Information Science. 42(1991), S.361-371.
Abstract: The article discusses the user's perspective of information seeking. A model of the information search process is presented derived from a series of five studies investigating common experiences of users in information seeking situations. The cognitive and affective aspects of the process of information suggest a gap between the user's natural process of information use and the information system and intermediaries' traditional patterns of information provision
18Kuhlthau, C.C.: Validating a model of the search process : a comparison of academic, public and school library users.
In: Library and information science research. 12(1990) no.1, S.5-31.
Abstract: A brief narrative description of the journal article, document, or resource. Describes study that was conducted to determine whether the search process is the same for academic, public, and school library users. Cognitive models of information seeking are discussed, users' attitudes during the search process are described, the role mediators play is examined, and future research needs are suggested.
20Kuhlthau, C.C.: Longitudinal case studies of the information search process of users in libraries.
In: Library and information science research. 10(1988) no.3, S.257-304.
Abstract: In depth case study of six students from high school through college
Themenfeld: Informationsdienstleistungen ; Benutzerstudien