Diese Datenbank enthält über 40.000 Dokumente zu Themen aus den Bereichen Formalerschließung – Inhaltserschließung – Information Retrieval.
© 2015 W. Gödert, TH Köln, Institut für Informationswissenschaft / Powered by litecat, BIS Oldenburg (Stand: 28. April 2022)
1McCrea, R.: Evaluation of two library-based and one expert reference service on the Web.
In: Library review. 53(2004) no.1, S.11-16.
Abstract: It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/"expert" services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from all the services was good, library-based services were found to be more trustworthy since they provided the answers together with the sources.
Inhalt: Vgl. auch unter: http://www.emeraldinsight.com/10.1108/00242530410514748.
Themenfeld: Informationsdienstleistungen ; Internet
Objekt: AllExperts ; Ask a Librarian ; Ask Bob ; Internet Public Library