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1Savolainen, R.: ¬The structure of argument patterns on a social Q&A site.
In: Journal of the American Society for Information Science and Technology. 63(2012) no.12, S.2536-2548.
Abstract: This study investigates the argument patterns in Yahoo! Answers, a major question and answer (Q&A) site. Mainly drawing on the ideas of Toulmin (), argument pattern is conceptualized as a set of 5 major elements: claim, counterclaim, rebuttal, support, and grounds. The combinations of these elements result in diverse argument patterns. Failed opening consists of an initial claim only, whereas nonoppositional argument pattern also includes indications of support. Oppositional argument pattern contains the elements of counterclaim and rebuttal. Mixed argument pattern entails all 5 elements. The empirical data were gathered by downloading from Yahoo! Answers 100 discussion threads discussing global warming-a controversial topic providing a fertile ground for arguments for and against. Of the argument patterns, failed openings were most frequent, followed by oppositional, nonoppositional, and mixed patterns. In most cases, the participants grounded their arguments by drawing on personal beliefs and facts. The findings suggest that oppositional and mixed argument patterns provide more opportunities for the assessment of the quality and credibility of answers, as compared to failed openings and nonoppositional argument patterns.
Objekt: Yahoo! Answers
2Kim, S. ; Oh, S.: Users' relevance criteria for evaluating answers in a social Q&A site.
In: Journal of the American Society for Information Science and Technology. 60(2009) no.4, S.716-727.
Abstract: This study examines the criteria questioners use to select the best answers in a social Q&A site (Yahoo! Answers) within the theoretical framework of relevance research. A social Q&A site is a novel environment where people voluntarily ask and answer questions. In Yahoo! Answers, the questioner selects the answer that best satisfies his or her question and leaves comments on it. Under the assumption that the comments reflect the reasons why questioners select particular answers as the best, this study analyzed 2,140 comments collected from Yahoo! Answers during December 2007. The content analysis identified 23 individual relevance criteria in six classes: Content, Cognitive, Utility, Information Sources, Extrinsic, and Socioemotional. A major finding is that the selection criteria used in a social Q&A site have considerable overlap with many relevance criteria uncovered in previous relevance studies, but that the scope of socio-emotional criteria has been expanded to include the social aspect of this environment. Another significant finding is that the relative importance of individual criteria varies according to topic categories. Socioemotional criteria are popular in discussion-oriented categories, content-oriented criteria in topic-oriented categories, and utility criteria in self-help categories. This study generalizes previous relevance studies to a new environment by going beyond an academic setting.
Objekt: Yahoo! Answers