Document (#12875)

Author
Deady, E.
Richardson, O.
Title
With a little help from the experts
Source
Library Association record. 97(1995) no.10, S.536-538
Year
1995
Abstract
Expert computer systems, which guide the non specialist through the information of a specialist field, can offer smaller libraries the opportunity to spread their expertise more widely and raise the level of service to customers. A project undertaken between Berkshire Cultural Services and the West London Business School at Brunel University College, using the expert system shell 'Crystal', is described. The system is menu driven, with keywords, involves both customers and staff in the analysis of a query and is flexible enough to be used in other library applications

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