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Bunge, C.A.: Evaluating reference services and reference personnel : questions and answers from the literature (1994)
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Nofsinger, M.M.; Bosch, A.W.: Roles of the head of reference : from the 1990s to the 21st century (1994)
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Etkin, C.: Creating a core knowledge for electronic reference services (1995/96)
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Eadon, Y.M.: ¬(Not) part of the system : resolving epistemic disconnect through archival reference (2020)
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Reneker, M.; Jacobson, A.; Wargo, L.; Spink, A.: Information environment of a military university campus : an exploratory study (1999)
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