Document (#21287)

Author
Wilson, T.D.
Title
EQUIP: a European survey of quality criteria for the evaluation of databases
Source
Journal of information science. 24(1998) no.5, S.345-357.
Year
1998
Abstract
Reports results of a questionnaire survey, conducted by the EQUIP consortium, of 989 European and Scandinavian users of online and CD-ROM databases to establish a priority ranking of quality criteria. The project also included a test of the SERVQUAL methodology for identifying users' expectations of database services involving assessments of the quality criteria for both an 'ideal' database service and the CAB Abstracts Service. The 10 quality criteria identified were: coverage; accessibility; timeliness; consistency; accuracy; value; documentation; harmonization; output formats; and support

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