Document (#21683)

Author

Rose, P.M.
Stoklosa, K.
Gray, S.A.

Title

¬A focus group approach to assessing technostress at the reference desk

Source

Reference and user services quarterly. 37(1998) no.4, S.311-317

Year

1998

Abstract

As in many academic libraries, reference desk service at the Health Sciences Library (SUNY UB) involves an increasing number and complexity of computerised systems. As such, expectations of those who staff the reference desk to have technical facility have increased along with expression of anxiety about staffing the desk. To test the assumption that technology is the cause of this anxiety, the investigators conducted a focus group study with segments of the reference desk staff who seemed to experience the most strain. This qualitative study resulted in the identification of technological and other factors that contribute to the anxiety and makes recommendations to resolve such stress

Theme

Informationsdienstleistungen

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