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Radford, M.L.; Costello, L.; Montague, K.E.: "Death of social encounters" : investigating COVID-19's initial impact on virtual reference services in academic libraries (2022)
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Coffman, S.: Going live : starting and running a virtual reference service (2003)
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Barry, E.; Bedoya, J.K.; Groom, C.; Patterson, L.: Virtual reference in UK academic libraries : the virtual enquiry project 2008-2009 (2010)
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Radford, M.L.: Encountering virtual users : a qualitative investigation of interpersonal communication in chat reference (2006)
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Koshik, I.; Okazawa, H.: ¬A conversation analytic study of actual and potential problems in communication in library chat reference interactions (2012)
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