Document (#28098)

Author

Coffman, S.

Title

Going live : starting and running a virtual reference service

Issue

With contributions by Michelle Fiander, Kay Henshall u. Bernie Sloan.

Imprint

Chicago, IL : American Library Association

Year

2003

Pages

192 S

Isbn

0-8389-0850-0

Abstract

If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments to understand the entire process and its ramifications. In a text supplemented with checklists so no key element is forgotten, this reference offers the real-world answers from Ieading experts to the most common questions: - Where has Web-based library reference come from and where is it going? - What is the best digital reference software to address specific needs? - How do they get hired and trained? - When and how does a library market such a radial new Service? - Why are evaluations and system enhancerncnts critical to the future of digital reference? With a look into the costs, and a look into the future, supplemented with the most comprehensive bibliography available an the topic, Going Live is a one-stop resource for getting started in digital reference services.

Theme

Informationsdienstleistungen
Internet

Similar documents (content)

1. Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998) 0.38

   0.3757169 = sum of:
     0.3757169 = product of:
       1.1741153 = sum of:
         0.040818963 = weight(abstract_txt:what in 2194) [ClassicSimilarity], result of:
           0.040818963 = score(doc=2194,freq=1.0), product of:
             0.08649419 = queryWeight, product of:
               1.0031613 = boost
               4.314763 = idf(docFreq=1606, maxDocs=44218)
               0.019982932 = queryNorm
             0.47192723 = fieldWeight in 2194, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.314763 = idf(docFreq=1606, maxDocs=44218)
               0.109375 = fieldNorm(doc=2194)
         0.08992321 = weight(abstract_txt:librarians in 2194) [ClassicSimilarity], result of:
           0.08992321 = score(doc=2194,freq=3.0), product of:
             0.10153593 = queryWeight, product of:
               1.086894 = boost
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.019982932 = queryNorm
             0.8856294 = fieldWeight in 2194, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.109375 = fieldNorm(doc=2194)
         0.015874578 = weight(abstract_txt:with in 2194) [ClassicSimilarity], result of:
           0.015874578 = score(doc=2194,freq=1.0), product of:
             0.05806179 = queryWeight, product of:
               1.1623516 = boost
               2.4997334 = idf(docFreq=9868, maxDocs=44218)
               0.019982932 = queryNorm
             0.27340835 = fieldWeight in 2194, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4997334 = idf(docFreq=9868, maxDocs=44218)
               0.109375 = fieldNorm(doc=2194)
         0.046512242 = weight(abstract_txt:library in 2194) [ClassicSimilarity], result of:
           0.046512242 = score(doc=2194,freq=2.0), product of:
             0.09436056 = queryWeight, product of:
               1.481793 = boost
               3.1867187 = idf(docFreq=4964, maxDocs=44218)
               0.019982932 = queryNorm
             0.49292037 = fieldWeight in 2194, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               3.1867187 = idf(docFreq=4964, maxDocs=44218)
               0.109375 = fieldNorm(doc=2194)
         0.0662065 = weight(abstract_txt:needs in 2194) [ClassicSimilarity], result of:
           0.0662065 = score(doc=2194,freq=1.0), product of:
             0.13668153 = queryWeight, product of:
               1.5444642 = boost
               4.428664 = idf(docFreq=1433, maxDocs=44218)
               0.019982932 = queryNorm
             0.48438513 = fieldWeight in 2194, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.428664 = idf(docFreq=1433, maxDocs=44218)
               0.109375 = fieldNorm(doc=2194)
         0.07290328 = weight(abstract_txt:service in 2194) [ClassicSimilarity], result of:
           0.07290328 = score(doc=2194,freq=1.0), product of:
             0.14574963 = queryWeight, product of:
               1.5948751 = boost
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.019982932 = queryNorm
             0.5001953 = fieldWeight in 2194, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.109375 = fieldNorm(doc=2194)
         0.39024198 = weight(title_txt:your in 2194) [ClassicSimilarity], result of:
           0.39024198 = score(doc=2194,freq=1.0), product of:
             0.22453654 = queryWeight, product of:
               1.6162957 = boost
               6.9519553 = idf(docFreq=114, maxDocs=44218)
               0.019982932 = queryNorm
             1.7379888 = fieldWeight in 2194, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.9519553 = idf(docFreq=114, maxDocs=44218)
               0.25 = fieldNorm(doc=2194)
         0.4516345 = weight(abstract_txt:reference in 2194) [ClassicSimilarity], result of:
           0.4516345 = score(doc=2194,freq=4.0), product of:
             0.462637 = queryWeight, product of:
               5.1877913 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.019982932 = queryNorm
             0.9762178 = fieldWeight in 2194, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.109375 = fieldNorm(doc=2194)
       0.32 = coord(8/25)
   

2. Kenney, A.R.; McGovern, N.Y.; Martinez, I.T.; Heidig, L.J.: Google meets eBay : what academic librarians can learn from alternative information providers (2003) 0.32

   0.3160742 = sum of:
     0.3160742 = product of:
       0.7183504 = sum of:
         0.024740025 = weight(abstract_txt:what in 1200) [ClassicSimilarity], result of:
           0.024740025 = score(doc=1200,freq=2.0), product of:
             0.08649419 = queryWeight, product of:
               1.0031613 = boost
               4.314763 = idf(docFreq=1606, maxDocs=44218)
               0.019982932 = queryNorm
             0.28603107 = fieldWeight in 1200, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.314763 = idf(docFreq=1606, maxDocs=44218)
               0.046875 = fieldNorm(doc=1200)
         0.031466566 = weight(abstract_txt:librarians in 1200) [ClassicSimilarity], result of:
           0.031466566 = score(doc=1200,freq=2.0), product of:
             0.10153593 = queryWeight, product of:
               1.086894 = boost
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.019982932 = queryNorm
             0.30990574 = fieldWeight in 1200, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.046875 = fieldNorm(doc=1200)
         0.013606781 = weight(abstract_txt:with in 1200) [ClassicSimilarity], result of:
           0.013606781 = score(doc=1200,freq=4.0), product of:
             0.05806179 = queryWeight, product of:
               1.1623516 = boost
               2.4997334 = idf(docFreq=9868, maxDocs=44218)
               0.019982932 = queryNorm
             0.23435001 = fieldWeight in 1200, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               2.4997334 = idf(docFreq=9868, maxDocs=44218)
               0.046875 = fieldNorm(doc=1200)
         0.048430245 = weight(abstract_txt:look in 1200) [ClassicSimilarity], result of:
           0.048430245 = score(doc=1200,freq=1.0), product of:
             0.17053281 = queryWeight, product of:
               1.4085792 = boost
               6.0585327 = idf(docFreq=280, maxDocs=44218)
               0.019982932 = queryNorm
             0.28399372 = fieldWeight in 1200, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.0585327 = idf(docFreq=280, maxDocs=44218)
               0.046875 = fieldNorm(doc=1200)
         0.050991297 = weight(abstract_txt:market in 1200) [ClassicSimilarity], result of:
           0.050991297 = score(doc=1200,freq=1.0), product of:
             0.17649302 = queryWeight, product of:
               1.4329832 = boost
               6.163498 = idf(docFreq=252, maxDocs=44218)
               0.019982932 = queryNorm
             0.28891397 = fieldWeight in 1200, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.163498 = idf(docFreq=252, maxDocs=44218)
               0.046875 = fieldNorm(doc=1200)
         0.068276 = weight(abstract_txt:services in 1200) [ClassicSimilarity], result of:
           0.068276 = score(doc=1200,freq=8.0), product of:
             0.1227183 = queryWeight, product of:
               1.463449 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.019982932 = queryNorm
             0.5563637 = fieldWeight in 1200, product of:
               2.828427 = tf(freq=8.0), with freq of:
                 8.0 = termFreq=8.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.046875 = fieldNorm(doc=1200)
         0.028190676 = weight(abstract_txt:library in 1200) [ClassicSimilarity], result of:
           0.028190676 = score(doc=1200,freq=4.0), product of:
             0.09436056 = queryWeight, product of:
               1.481793 = boost
               3.1867187 = idf(docFreq=4964, maxDocs=44218)
               0.019982932 = queryNorm
             0.29875487 = fieldWeight in 1200, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               3.1867187 = idf(docFreq=4964, maxDocs=44218)
               0.046875 = fieldNorm(doc=1200)
         0.03758191 = weight(abstract_txt:digital in 1200) [ClassicSimilarity], result of:
           0.03758191 = score(doc=1200,freq=2.0), product of:
             0.13083878 = queryWeight, product of:
               1.511093 = boost
               4.332974 = idf(docFreq=1577, maxDocs=44218)
               0.019982932 = queryNorm
             0.2872383 = fieldWeight in 1200, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.332974 = idf(docFreq=1577, maxDocs=44218)
               0.046875 = fieldNorm(doc=1200)
         0.044186063 = weight(abstract_txt:service in 1200) [ClassicSimilarity], result of:
           0.044186063 = score(doc=1200,freq=2.0), product of:
             0.14574963 = queryWeight, product of:
               1.5948751 = boost
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.019982932 = queryNorm
             0.30316415 = fieldWeight in 1200, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.046875 = fieldNorm(doc=1200)
         0.06483937 = weight(abstract_txt:virtual in 1200) [ClassicSimilarity], result of:
           0.06483937 = score(doc=1200,freq=1.0), product of:
             0.23712997 = queryWeight, product of:
               2.0343056 = boost
               5.8332562 = idf(docFreq=351, maxDocs=44218)
               0.019982932 = queryNorm
             0.2734339 = fieldWeight in 1200, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.8332562 = idf(docFreq=351, maxDocs=44218)
               0.046875 = fieldNorm(doc=1200)
         0.30604148 = weight(abstract_txt:reference in 1200) [ClassicSimilarity], result of:
           0.30604148 = score(doc=1200,freq=10.0), product of:
             0.462637 = queryWeight, product of:
               5.1877913 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.019982932 = queryNorm
             0.66151536 = fieldWeight in 1200, product of:
               3.1622777 = tf(freq=10.0), with freq of:
                 10.0 = termFreq=10.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.046875 = fieldNorm(doc=1200)
       0.44 = coord(11/25)
   

3. Watstein, S.: Reference service in a digital age (1998) 0.24

   0.24113996 = sum of:
     0.24113996 = product of:
       0.86121416 = sum of:
         0.083910845 = weight(abstract_txt:librarians in 4615) [ClassicSimilarity], result of:
           0.083910845 = score(doc=4615,freq=2.0), product of:
             0.10153593 = queryWeight, product of:
               1.086894 = boost
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.019982932 = queryNorm
             0.8264153 = fieldWeight in 4615, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.125 = fieldNorm(doc=4615)
         0.018142374 = weight(abstract_txt:with in 4615) [ClassicSimilarity], result of:
           0.018142374 = score(doc=4615,freq=1.0), product of:
             0.05806179 = queryWeight, product of:
               1.1623516 = boost
               2.4997334 = idf(docFreq=9868, maxDocs=44218)
               0.019982932 = queryNorm
             0.31246668 = fieldWeight in 4615, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4997334 = idf(docFreq=9868, maxDocs=44218)
               0.125 = fieldNorm(doc=4615)
         0.09103467 = weight(abstract_txt:services in 4615) [ClassicSimilarity], result of:
           0.09103467 = score(doc=4615,freq=2.0), product of:
             0.1227183 = queryWeight, product of:
               1.463449 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.019982932 = queryNorm
             0.74181825 = fieldWeight in 4615, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.125 = fieldNorm(doc=4615)
         0.037587572 = weight(abstract_txt:library in 4615) [ClassicSimilarity], result of:
           0.037587572 = score(doc=4615,freq=1.0), product of:
             0.09436056 = queryWeight, product of:
               1.481793 = boost
               3.1867187 = idf(docFreq=4964, maxDocs=44218)
               0.019982932 = queryNorm
             0.39833984 = fieldWeight in 4615, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.1867187 = idf(docFreq=4964, maxDocs=44218)
               0.125 = fieldNorm(doc=4615)
         0.10021842 = weight(abstract_txt:digital in 4615) [ClassicSimilarity], result of:
           0.10021842 = score(doc=4615,freq=2.0), product of:
             0.13083878 = queryWeight, product of:
               1.511093 = boost
               4.332974 = idf(docFreq=1577, maxDocs=44218)
               0.019982932 = queryNorm
             0.7659688 = fieldWeight in 4615, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.332974 = idf(docFreq=1577, maxDocs=44218)
               0.125 = fieldNorm(doc=4615)
         0.08331804 = weight(abstract_txt:service in 4615) [ClassicSimilarity], result of:
           0.08331804 = score(doc=4615,freq=1.0), product of:
             0.14574963 = queryWeight, product of:
               1.5948751 = boost
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.019982932 = queryNorm
             0.5716518 = fieldWeight in 4615, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.5732145 = idf(docFreq=1240, maxDocs=44218)
               0.125 = fieldNorm(doc=4615)
         0.4470022 = weight(abstract_txt:reference in 4615) [ClassicSimilarity], result of:
           0.4470022 = score(doc=4615,freq=3.0), product of:
             0.462637 = queryWeight, product of:
               5.1877913 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.019982932 = queryNorm
             0.966205 = fieldWeight in 4615, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.125 = fieldNorm(doc=4615)
       0.28 = coord(7/25)
   

4. Shachaf, P.: ¬The paradox of expertise : is the Wikipedia Reference Desk as good as your library? (2009) 0.24

   0.23804025 = sum of:
     0.23804025 = product of:
       0.9918344 = sum of:
         0.041955423 = weight(abstract_txt:librarians in 3617) [ClassicSimilarity], result of:
           0.041955423 = score(doc=3617,freq=2.0), product of:
             0.10153593 = queryWeight, product of:
               1.086894 = boost
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.019982932 = queryNorm
             0.41320765 = fieldWeight in 3617, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.674911 = idf(docFreq=1120, maxDocs=44218)
               0.0625 = fieldNorm(doc=3617)
         0.015711756 = weight(abstract_txt:with in 3617) [ClassicSimilarity], result of:
           0.015711756 = score(doc=3617,freq=3.0), product of:
             0.05806179 = queryWeight, product of:
               1.1623516 = boost
               2.4997334 = idf(docFreq=9868, maxDocs=44218)
               0.019982932 = queryNorm
             0.27060407 = fieldWeight in 3617, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               2.4997334 = idf(docFreq=9868, maxDocs=44218)
               0.0625 = fieldNorm(doc=3617)
         0.064371236 = weight(abstract_txt:services in 3617) [ClassicSimilarity], result of:
           0.064371236 = score(doc=3617,freq=4.0), product of:
             0.1227183 = queryWeight, product of:
               1.463449 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.019982932 = queryNorm
             0.5245447 = fieldWeight in 3617, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.0625 = fieldNorm(doc=3617)
         0.032551788 = weight(abstract_txt:library in 3617) [ClassicSimilarity], result of:
           0.032551788 = score(doc=3617,freq=3.0), product of:
             0.09436056 = queryWeight, product of:
               1.481793 = boost
               3.1867187 = idf(docFreq=4964, maxDocs=44218)
               0.019982932 = queryNorm
             0.3449724 = fieldWeight in 3617, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.1867187 = idf(docFreq=4964, maxDocs=44218)
               0.0625 = fieldNorm(doc=3617)
         0.39024198 = weight(title_txt:your in 3617) [ClassicSimilarity], result of:
           0.39024198 = score(doc=3617,freq=1.0), product of:
             0.22453654 = queryWeight, product of:
               1.6162957 = boost
               6.9519553 = idf(docFreq=114, maxDocs=44218)
               0.019982932 = queryNorm
             1.7379888 = fieldWeight in 3617, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.9519553 = idf(docFreq=114, maxDocs=44218)
               0.25 = fieldNorm(doc=3617)
         0.4470022 = weight(abstract_txt:reference in 3617) [ClassicSimilarity], result of:
           0.4470022 = score(doc=3617,freq=12.0), product of:
             0.462637 = queryWeight, product of:
               5.1877913 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.019982932 = queryNorm
             0.966205 = fieldWeight in 3617, product of:
               3.4641016 = tf(freq=12.0), with freq of:
                 12.0 = termFreq=12.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.0625 = fieldNorm(doc=3617)
       0.24 = coord(6/25)
   

5. Snavely, L.: Building the virtual reference shelf : how to get the most for your money (1997) 0.23

   0.234125 = sum of:
     0.234125 = product of:
       0.97552085 = sum of:
         0.052246414 = weight(abstract_txt:where in 359) [ClassicSimilarity], result of:
           0.052246414 = score(doc=359,freq=1.0), product of:
             0.10196473 = queryWeight, product of:
               1.0891867 = boost
               4.684772 = idf(docFreq=1109, maxDocs=44218)
               0.019982932 = queryNorm
             0.51239693 = fieldWeight in 359, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.684772 = idf(docFreq=1109, maxDocs=44218)
               0.109375 = fieldNorm(doc=359)
         0.015874578 = weight(abstract_txt:with in 359) [ClassicSimilarity], result of:
           0.015874578 = score(doc=359,freq=1.0), product of:
             0.05806179 = queryWeight, product of:
               1.1623516 = boost
               2.4997334 = idf(docFreq=9868, maxDocs=44218)
               0.019982932 = queryNorm
             0.27340835 = fieldWeight in 359, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4997334 = idf(docFreq=9868, maxDocs=44218)
               0.109375 = fieldNorm(doc=359)
         0.046512242 = weight(abstract_txt:library in 359) [ClassicSimilarity], result of:
           0.046512242 = score(doc=359,freq=2.0), product of:
             0.09436056 = queryWeight, product of:
               1.481793 = boost
               3.1867187 = idf(docFreq=4964, maxDocs=44218)
               0.019982932 = queryNorm
             0.49292037 = fieldWeight in 359, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               3.1867187 = idf(docFreq=4964, maxDocs=44218)
               0.109375 = fieldNorm(doc=359)
         0.39024198 = weight(title_txt:your in 359) [ClassicSimilarity], result of:
           0.39024198 = score(doc=359,freq=1.0), product of:
             0.22453654 = queryWeight, product of:
               1.6162957 = boost
               6.9519553 = idf(docFreq=114, maxDocs=44218)
               0.019982932 = queryNorm
             1.7379888 = fieldWeight in 359, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.9519553 = idf(docFreq=114, maxDocs=44218)
               0.25 = fieldNorm(doc=359)
         0.15129186 = weight(abstract_txt:virtual in 359) [ClassicSimilarity], result of:
           0.15129186 = score(doc=359,freq=1.0), product of:
             0.23712997 = queryWeight, product of:
               2.0343056 = boost
               5.8332562 = idf(docFreq=351, maxDocs=44218)
               0.019982932 = queryNorm
             0.6380124 = fieldWeight in 359, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.8332562 = idf(docFreq=351, maxDocs=44218)
               0.109375 = fieldNorm(doc=359)
         0.3193538 = weight(abstract_txt:reference in 359) [ClassicSimilarity], result of:
           0.3193538 = score(doc=359,freq=2.0), product of:
             0.462637 = queryWeight, product of:
               5.1877913 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.019982932 = queryNorm
             0.6902902 = fieldWeight in 359, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.109375 = fieldNorm(doc=359)
       0.24 = coord(6/25)