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Li, J.; Wu, G.: Characteristics of reference transactions : challenges to librarian's roles (1998)
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Kenney, A.R.; McGovern, N.Y.; Martinez, I.T.; Heidig, L.J.: Google meets eBay : what academic librarians can learn from alternative information providers (2003)
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Yu, L.; Hong, Q.; Gu, S.; Wang, Y.: ¬An epistemological critique of gap theory based library assessment : the case of SERVQUAL (2008)
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