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Stevens, N.D.: First-hand reflections on the realities of reference service (1995)
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Assessment and accountability in reference work (1992)
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Lewis, D.W.: Making academic reference service work (1994)
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Brandt, K.A.; Campbell, J.M.; Bryant, W.F.: Reflections on reference services (1996)
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Radford, M.L.; Costello, L.; Montague, K.E.: "Death of social encounters" : investigating COVID-19's initial impact on virtual reference services in academic libraries (2022)
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