Document (#8324)

Author
Lewis, D.W.
Title
Making academic reference service work
Source
College and research libraries. 55(1994) no.5, S.445-456
Year
1994
Abstract
Recent discussion of reference service in academic libraries has considered alternative approaches to service and has called on academic reference librarians to play new roles. Absent from most of the discussion is an understanding that organizational changes are required if reference librarians are to accomplish what is being asked of them. Without these organizational changes these new roles and resposibilities will be impossible. To make reference service in academic libraries effective five changes are required: (1) reference librarians must be given clear budgetary and programmatic authority; (2) the hierarchy must be flattened and reference librarians placed closer to the top of the organization; (3) support services must be provided so that reference librarians are not encumbered by nonprofessional tasks; (4) reference librarians should be brought together and not isolated in small departments; and (5) public services planning and priority setting should be done by reference librarians
Content
Trendartikel für den Informationsdienst in Bibliotheken
Theme
Informationsdienstleistungen

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