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Radford, M.L.: Communication theory applied to the reference encounter : an analysis of critical incidents (1996) 4.07

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Radford, M.L.: Approach or avoidance? : The role of nonverbal communication in the academic library user's decision to initiate a reference encounter (1998) 4.07

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Radford, M.L.: Encountering virtual users : a qualitative investigation of interpersonal communication in chat reference (2006) 4.07

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Radford, M.L.; Connaway, L.S.; Mikitish, S.; Alpert, M.; Shah, C.; Cooke, N.A.: Shared values, new vision : collaboration and communities of practice in virtual reference and SQA (2017) 4.07

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