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Norman, O.G.: Marketing reference services (1995)
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Gambles, B.; McGuire, K.: Information direct : setting up a fee-based public library service in Birmingham Public Libraries (1990)
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Rader, H.B.: Library orientation and instruction - 1994 (1995)
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Shieh, J.: Selective bibliography and network resources for the Institute on 'Networking in Law Libraries' (1994)
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Hogan, D.R.: Cooperative reference service and the referred reference question : an annotated bibliography (1995)
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