Document (#16391)

Author

Morris, B.

Title

¬The way ahead

Source

Providing customer-oriented services in academic libraries. Ed.: C. Pinder u. M. Melling

Imprint

London : Library Association Publishing in association with SCONUL

Year

1996

Pages

S.160-180

Abstract

Analyzes reasons why a customer focus is increasingly important in academic libraries as a way of looking how libraries serve the needs of their users. Considers the implications for different elements of academic library services inclusing services to special groups, enquiry and reference work

Theme

Informationsdienstleistungen

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5. Koltay, T.: Information literacy for amateurs and professionals : the potential of academic, special and public libraries (2011) 0.17

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