Document (#16411)

Editor

St.Clair, G.

Title

Total quality management in information services

Imprint

East Grinstead : Bowker-Saur

Year

1995

Pages

261 S

Isbn

1-85739-039-3

Series

The information services management series; 4

Abstract

Discusses management practices in the information environment: defining quality management; initiating quality management programmes; improving customer care practices; the route to continuous improvement in information services; building trust and teamwork; senior management's role in the total quality plan; and developing and implementing the quality management plan. Includes the George Westinghouse total quality achievement qward evaluation criteria rating system

Theme

Information Resources Management

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