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Stevens, N.D.: First-hand reflections on the realities of reference service (1995)
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Summerhill, K.S.: ¬The high cost of reference : the need to reassess services and service delivery (1994)
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Fedunok, S.: Internet One : the Binghampton University Libraries' interface to the Internet (1995)
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Lagace, N.; McClennen, M.: Managing an Internet-based distributed reference service (1998)
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Scales, B.J.; Gilles, M.M.: Lexis-Nexis in an academic environment : user policies and instruction methods (1995)
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