Document (#18231)

Author

Hughes, M.A.

Title

Online documentation in reference-based instruction : a practical model for integrating help systems into product training

Source

Technical communication. 44(1997) no.1, S.58-64

Year

1997

Abstract

Defines reference-based instruction and outlines its benefits. Describes how reference-based instruction can be incorporated into an instructional system design and provides specific examples of learning objectives and student exercises. Lists guidelines for structuring usability tests for help systems, and advises how technical communicatores can use reference-based instruction to expand their perceived value in their organizations

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