Document (#3094)

Author

Armstrong, J.

Title

Knowledge-based systems for users : enhancing the productivity of help desks

Source

Information systems management. 9(1992) no.1, S.28-37

Year

1992

Abstract

Although knowledge-based systems are already assisting help-desk staff in the IS department to solve systems development and similar problems, they have yet to become a fully functional part of user support help desks. The two advisor applications described in this article illustrate how easily these knowledge-based systems can be developed and, even more important, how more productive they can make the help-desk staff and the users themselves

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