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Patron behaviour in libraries : a handbook of positive approaches to negative situations (1996)
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Nkereuwem, E.E.: Theory and practice of cataloguing library materials by using TINLIB software (1997)
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Chu, F.T.: Framing reference encounters (1996)
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Snavely, L.; Clark, K.: What users really think : how they see and find serials in the arts and sciences (1996)
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Basu, G.: Using Internet for reference : myths versus realities (1995)
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