Document (#26845)

Author

Askey, D.

Title

"Fühle mich oft als Bittsteller ..." : Anmerkungen zur Dienstleistungsmentalität in deutschen und in amerikanischen Bibliotheken

Source

BuB. 55(2003) H.9, S.576-581

Year

2003

Abstract

In fast allen deutschen Bibliotheken ist der Auskunftsdienst nach dem Rotationsprinzip organisiert. Zwar gelten Beratung und Informationsvermittlung als die Krone des bibliothekarischen Geschäfts. Doch während etwa Bibliothekshomepage, Dokumentlieferung, Bestandsaufbau oder Sacherschließung fest in die Hände versierter Fachleute gelegt werden, darf (muss?) an der Auskunft jede/r mal ran. Jedelr meint in diesem Zusammenhang vor allem die Bibliothekare des gehobenen Dienstes, denn die Fachreferenten stehen der Kundschaft an der Auskunftstheke nur im Ausnahmefall zur Verfügung. - Ein Kollege aus den USA, der die deutschen Bibliotheken auch als Student kennen lernen durfte, hat sich Gedanken über den hiesigen Auskunftsdienst gemacht. Der Beitrag beruht auf einem Vortrag, den der Autor am Mitte Oktober letzten Jahres an der Fachhochschule Köln gehalten hat.

Theme

Informationsdienstleistungen

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