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Radford, M.L.: Encountering virtual users : a qualitative investigation of interpersonal communication in chat reference (2006)
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Koshik, I.; Okazawa, H.: ¬A conversation analytic study of actual and potential problems in communication in library chat reference interactions (2012)
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Zemel, A.: Texts as actions : requests in online chats between reference librarians and library patrons (2017)
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Snyder, J.: Visual representation of information as communicative practice (2014)
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Fetzer, A.: Validity claims : assigning contextual information (1999)
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