Document (#6945)

Author

Aluri, R.

Title

Improving reference service : the case for using a continuous quality improvement method

Source

RQ. 33(1993) no.2, S.220-236

Year

1993

Abstract

Many attempts to evaluate reference services stop short of developing methods for improving these services. Suggests a method for continuously monitoring and improving reference services using well known quality improvement tools such as checksheets, cause and effect diagrams, Pareto charts, and control charts. Concludes that, to be successful, the continuous improvement of reference services must be based on a formula of win-win cooperation, a long term view, and the systems perspective

Theme

Informationsdienstleistungen

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