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Brown, Y.: From the reference desk to the jail house : unauthorized practice of law and librarians (1994)
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Swanson, C.L.: Is this a homework question? : coping with the information needs of young library patrons (1995)
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Mercado, H.: Library instruction and online database searching (1999)
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Walbridge, S.L.: Usability testing of user interfaces in libraries (2009)
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Nicolaisen, J.: Compromised need and the label effect : an examination of claims and evidence (2009)
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