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McCarthy, C.A.; Krausse, S.C.; Little, A.A.: Expectations and effectiveness using CD-ROMs : what do patrons want and how satisfied are they? (1997)
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Ensor, P.: Knowledge level of users and nonusers of keyword/Boolean searching on an online public access catalog (1992)
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StJohn, R.: ¬The pro se litigant (1993)
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Matus, G.S.; Mendoza, E.S.; Duran, C.V.C.: Estudio comparativo de los usuarios reales y potenciales de bases de datos cientificas : una experiencia y una reflexion en la Universidad de Concepcion (1994)
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Cline, P.: Confessions of a reference technophile (1993)
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