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Christensen, A.: Auskunft 2.0 : Vom Wie und Wo der bibliothekarischen Antwort im Web 2.0 (2007)
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- Bibliothek: Forschung und Praxis. 31(2007) H.2, S.172-176
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Christensen, A.: Virtuelle Auskunft mit Mehrwert : Chatbots in Bibliotheken (2008)
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