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Durrance, J.C.: Reference success : does the 55 percent rule tells the whole story? (1989)
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Durrance, J.C.: Factors that influence reference success : what makes questioners willing to return? (1995)
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Durrance, J.C.: Information needs : old song, new tune (1989)
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Durrance, J.C.; Fisher, K.E.: Determining how libraries and librarians help (2003)
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Fisher, K.E.; Durrance, J.C.; Hinton, M.B.: Information grounds and the use of need-based services by immigrants in Queens, New York: : a context-based, outcome evaluation approach (2004)
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Pettigrew, K.E.; Durrance, J.C.; Unruh, K.T.: Facilitating community information seeking using the Internet : findings from three public library-community network systems (2002)
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