Search (2 results, page 1 of 1)

  • × author_ss:"Hoskisson, T."
  • × language_ss:"e"
  • × theme_ss:"Informationsdienstleistungen"
  • × year_i:[1990 TO 2000}
  1. Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998) 0.03 
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    Abstract
    Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. Examines 7 misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. the misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement anf jargon, communicating with librarians, and caring about competency
    Date
    14.11.1998 19:22:48
    Type
    a
  2. Eckwright, G.Z.; Hoskisson, T.; Pollastro, M.: Reference etiquette : a guide to excruciatingly correct behavior (1998) 0.00 
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    Abstract
    Gives practical advice on staffing a reference desk. Covers topics such as whether to bring work to the desk, how to maintain an approachable manner, whether to mingle with users, how to deal with queues and telephone enquiries, the importance of working with colleagues and sharing questions, and making referrals
    Type
    a

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