Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998)
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- Abstract
- Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. Examines 7 misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. the misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement anf jargon, communicating with librarians, and caring about competency
- Date
- 14.11.1998 19:22:48
- Type
- a