-
Quinn, B.: Reducing stressful aspects in information technology in public services (1995)
0.02
0.020342594 = product of:
0.06102778 = sum of:
0.06102778 = product of:
0.12205556 = sum of:
0.12205556 = weight(_text_:librarians in 4108) [ClassicSimilarity], result of:
0.12205556 = score(doc=4108,freq=4.0), product of:
0.21798341 = queryWeight, product of:
4.479444 = idf(docFreq=1362, maxDocs=44218)
0.04866305 = queryNorm
0.5599305 = fieldWeight in 4108, product of:
2.0 = tf(freq=4.0), with freq of:
4.0 = termFreq=4.0
4.479444 = idf(docFreq=1362, maxDocs=44218)
0.0625 = fieldNorm(doc=4108)
0.5 = coord(1/2)
0.33333334 = coord(1/3)
- Abstract
- Although information technology has mede locating and organizing information faster and easier in many ways, it also constitutes a source of stress for both public services librarians and users. Identifies a number of sources of technological stress, ranging from poor typing skills to poor interface design. Proposes several ways to reduce technological stress, such as implementing a system gradually, communicating with staff about what to expect, providing adequate training for librarians, creating proper documentation, choosing ergonomically sound hardware and software, selecting a well designed interface, and involving library staff and users in system design
-
Quinn, B.: Beyond efficacy : the exemplar librarian as a new approach to reference evaluation (1994)
0.01
0.014384385 = product of:
0.043153156 = sum of:
0.043153156 = product of:
0.08630631 = sum of:
0.08630631 = weight(_text_:librarians in 729) [ClassicSimilarity], result of:
0.08630631 = score(doc=729,freq=2.0), product of:
0.21798341 = queryWeight, product of:
4.479444 = idf(docFreq=1362, maxDocs=44218)
0.04866305 = queryNorm
0.39593065 = fieldWeight in 729, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
4.479444 = idf(docFreq=1362, maxDocs=44218)
0.0625 = fieldNorm(doc=729)
0.5 = coord(1/2)
0.33333334 = coord(1/3)
- Abstract
- Recent studies of research on reference effectiveness have called attention to many unanswered questions. The reductionist method of studying effectiveness has failed to produce the cohesive picture of reference performance that is needed. Offers a new, more holistic, approach to evaluating reference librarianship along with a new standard of evaluation based on the study of exemplary reference librarians. discusses the implications of this profile for both evaluation and training in reference work
-
Quinn, B.: Improving the quality of telephone reference services (1995)
0.01
0.012586337 = product of:
0.03775901 = sum of:
0.03775901 = product of:
0.07551802 = sum of:
0.07551802 = weight(_text_:librarians in 4187) [ClassicSimilarity], result of:
0.07551802 = score(doc=4187,freq=2.0), product of:
0.21798341 = queryWeight, product of:
4.479444 = idf(docFreq=1362, maxDocs=44218)
0.04866305 = queryNorm
0.3464393 = fieldWeight in 4187, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
4.479444 = idf(docFreq=1362, maxDocs=44218)
0.0546875 = fieldNorm(doc=4187)
0.5 = coord(1/2)
0.33333334 = coord(1/3)
- Abstract
- Telephone reference is an important aspect of reference service, but in many libraries it is seen as secondary to serving on-site patrons, and, as numerous studies indicate, the quality of telephone reference service is generally poor. According to Quinn, it can be improved by better training methods, the incorporation of recent technological advances, and more encouragement of the use of long-distance calling by reference staff. Ultimately, he says, telephone reference must be redefined as a provocative service rather than a reactive one if the vast potential of the telephone as a reference tool is to be realized. Academic librarians must also rethink their conception of telephone reference, because it offers considerable potential as a means for user instruction
