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Radford, M.L.: Approach or avoidance? : The role of nonverbal communication in the academic library user's decision to initiate a reference encounter (1998)
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- Date
- 22. 2.1999 19:39:57
- Source
- Library trends. 46(1998) no.4, S.699-717
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Radford, M.L.: Communication theory applied to the reference encounter : an analysis of critical incidents (1996)
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- Source
- Library quarterly. 66(1996) no.2, S.123-137
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Radford, M.L.; Connaway, L.S.; Mikitish, S.; Alpert, M.; Shah, C.; Cooke, N.A.: Shared values, new vision : collaboration and communities of practice in virtual reference and SQA (2017)
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- Source
- Journal of the Association for Information Science and Technology. 68(2017) no.2, S.438-449
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Radford, M.L.: Encountering virtual users : a qualitative investigation of interpersonal communication in chat reference (2006)
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- Source
- Journal of the American Society for Information Science and Technology. 57(2006) no.8, S.1046-1059