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Radford, M.L.: Communication theory applied to the reference encounter : an analysis of critical incidents (1996)
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- 20. 7.1996 19:56:11
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Radford, M.L.: Approach or avoidance? : The role of nonverbal communication in the academic library user's decision to initiate a reference encounter (1998)
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- Date
- 22. 2.1999 19:39:57