Search (8 results, page 1 of 1)

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Abstract

Reports results of a naturalistic study to examine the role of non verbal communication in academic libraries. Library users with information needs face the choice of trying to find the solution themselves or asking a librarian for assistance. This decision to approach or not approach a librarian and engage in interaction was studied through use of Mehrabian's immediacy metaphor. It was hypothesized that the non verbal behaviour of the librarian is related to the user's decision to approach. Data were collected through observation and interviews from 2 academic libraries: 1 college and 1 university. The investigator observed reference interactions for 37 hours, interviewing 155 users who approached 34 librarian volunteers during this observation period. Content analysis of data resulted in the identification of 5 categories indicated by users to have been critical in their choice to approach one librarian over another: initiation; availability; familiarity; proximity; and gender. Non verbal behaviours important in users' perceptions of approachability were identified. Eye contact was the most frequently mentioned behaviour that signalled to the user that the librarian was approachable

Date

22. 2.1999 19:39:57

Type

a

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Abstract

Purpose Using Michel Foucault's notion of heterotopia as a guide, the purpose of this paper is to explore the implications of considering the library as place, and specifically as a place that has the "curious property of being in relation with all the other sites, but in such a way as to suspect, neutralize, or invent the set of relations that they happen to designate, mirror, or reflect" (Foucault, 1986a, p. 24). Design/methodology/approach The paper draws upon a range of literary examples and from biographical accounts of authors such as Alan Bennett, Michel Foucault, and Umberto Eco to show how the library space operates as a heterotopia. Findings The paper finds that drawing together the constructs of heterotopia and serendipity can enrich the understanding of how libraries are experienced as sites of play, creativity, and adventure. Originality/value Foucault's concept of heterotopia is offered as an original and useful frame that can account for the range of experiences and associations uniquely attached to the library.

Type

a

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Abstract

Using the critical incident technique, identifies dimensions of interpersonal communication perceived to be integral to success or failure in academic refernece interactions. Such dimensions include attitude, relationship quality, information, knowledge base, and approachability. Demonstrates the value of applying communication theory to study of the reference interaction. Argues for a new model of the librarian user reference interaction that recognizes the vital imprtance of relational messages

Type

a

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Abstract

Synchronous chat reference services have emerged as viable alternatives to the traditional face-to-face (FtF) library reference encounter. Research in virtual reference service (VRS) and client-librarian behavior is just beginning with a primary focus on task issues of accuracy and efficiency. This study is among the first to apply communication theory to an exploration of relational (socioemotional) aspects of VRS. It reports results from a pilot study that analyzed 44 transcripts nominated for the LSSI Samuel Swett Green Award (Library Systems and Services, Germantown, MD) for Exemplary Virtual Reference followed by an analysis of 245 randomly selected anonymous transcripts from Maryland AskUsNow! statewide chat reference service. Transcripts underwent in-depth qualitative content analysis. Results revealed that interpersonal skills important to FtF reference success are present (although modified) in VRS. These include techniques for rapport building, compensation for lack of nonverbal cues, strategies for relationship development, evidence of deference and respect, facesaving tactics, greeting and closing rituals. Results also identified interpersonal communication dynamics present in the chat reference environment, differences in client versus librarian patterns, and compensation strategies for lack of nonverbal communication.

Type

a

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Abstract

This investigation of new approaches to improving collaboration, user/librarian experiences, and sustainability for virtual reference services (VRS) reports findings from a grant project titled "Cyber Synergy: Seeking Sustainability between Virtual Reference and Social Q&A Sites" (Radford, Connaway, & Shah, 2011-2014). In-depth telephone interviews with 50 VRS librarians included questions on collaboration, referral practices, and attitudes toward Social Question and Answer (SQA) services using the Critical Incident Technique (Flanagan, 1954). The Community of Practice (CoP) (Wenger, 1998; Davies, 2005) framework was found to be a useful conceptualization for understanding VRS professionals' approaches to their work. Findings indicate that participants usually refer questions from outside of their area of expertise to other librarians, but occasionally refer them to nonlibrarian experts. These referrals are made possible because participants believe that other VRS librarians are qualified and willing collaborators. Barriers to collaboration include not knowing appropriate librarians/experts for referral, inability to verify credentials, and perceived unwillingness to collaborate. Facilitators to collaboration include knowledge of appropriate collaborators who are qualified and willingness to refer. Answers from SQA services were perceived as less objective and authoritative, but participants were open to collaborating with nonlibrarian experts with confirmation of professional expertise or extensive knowledge.

Type

a

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Abstract

Purpose - Explores the relevance of structuralism and post-structuralism to the field of library and information science (LIS). Design/methodology/approach - The paper is a literature-based conceptual analysis of the two philosophical movements, structuralism and post-structuralism, as represented by the seminal figures of Ferdinand de Saussure and Michel Foucault. Findings - The principles of structuralism and post-structuralism have significant implications for how the role of the modern library can and should be viewed. Originality/value - Provides insights into LIS by drawing on philosophical perspectives that are beyond the LIS literature.

Type

a

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Abstract

Scholarly identity refers to endeavors by scholars to promote their reputation, work and networks using online platforms such as ResearchGate, Academia.edu and Twitter. This exploratory research investigates benefits and drawbacks of scholarly identity efforts and avenues for potential library support. Design/methodology/approach Data from 30 semi-structured phone interviews with faculty, doctoral students and academic librarians were qualitatively analyzed using the constant comparisons method (Charmaz, 2014) and Goffman's (1959, 1967) theoretical concept of impression management. Findings Results reveal that use of online platforms enables academics to connect with others and disseminate their research. scholarly identity platforms have benefits, opportunities and offer possibilities for developing academic library support. They are also fraught with drawbacks/concerns, especially related to confusion, for-profit models and reputational risk. Research limitations/implications This exploratory study involves analysis of a small number of interviews (30) with self-selected social scientists from one discipline (communication) and librarians. It lacks gender, race/ethnicity and geographical diversity and focuses exclusively on individuals who use social networking sites for their scholarly identity practices. Social implications Results highlight benefits and risks of scholarly identity work and the potential for adopting practices that consider ethical dilemmas inherent in maintaining an online social media presence. They suggest continuing to develop library support that provides strategic guidance and information on legal responsibilities regarding copyright. Originality/value This research aims to understand the benefits and drawbacks of Scholarly Identity platforms and explore what support academic libraries might offer. It is among the first to investigate these topics comparing perspectives of faculty, doctoral students and librarians.

Type

a

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Type

a