Stevens, N.D.: First-hand reflections on the realities of reference service (1995)
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- Abstract
- In this article, Stevens, a retired library administrator, discusses the realities of contemporary reference service based on his first-hand experience as a part-time volunteer at the reference desk of an academic library. He descibes his own education and experience, the circumstances that encouraged him to voluteer, and the setting in which he works. Next he discusses his training, his impressions of the users, what he has learned form his fellow reference librarians, and the nature of the printed and electronic resources with which reference librarians now work. Finally, he encourages other library administrators to volunteer to provide line services at the reference desk, or another unit, at their own libraries
